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    Sky Broadband keeps disconnecting

    This is a discussion on Sky Broadband keeps disconnecting within the Sky Broadband help forums, part of the Sky Broadband help and support category; My broadband keeps disconnecting. I used to be with tiscali and although I had problems with the customer service there ...

    1. #1
      buntastic's Avatar
      buntastic is offline Sky User Member
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      Sky Broadband keeps disconnecting

      My broadband keeps disconnecting. I used to be with tiscali and although I had problems with the customer service there were no problems with the connection. Now ,having become a sky customer, the connection keeps going off. It is very frustrating.

      This is my router status:

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time

      WAN PPPoA 70397 136333 0 0 48 0:49:14

      LAN --- 15 0 0 0 0 0:50:31

      WLAN --- 158308 90424 0 0 0 0:50:03



      ADSL Link Downstream Upstream

      Connection Speed 7002 kbps 796 kbps

      Line Attenuation 29.0 db 11.9 db

      Noise Margin 8.6 db 14.0 db


      Poll Interval: 10


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    3. #2
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
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      Re: Sky Broadband keeps disconnecting

      Your speed is slow for your attenuation, how are you connecting the router to the phoneline, do you have any extra phone sockets and do you use wireless?

    4. #3
      Isitme's Avatar
      Isitme is online now Sky User Moderator
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      Re: Sky Broadband keeps disconnecting

      How long have you been connected? It looks like DLM is on your line, which could account for the dropouts. As Smithy says, your speed is very low for your attenuation, you should get about double that. If you have a Test socket (link below) try plugging in there and take your stats.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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