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    Moving ISP?

    This is a discussion on Moving ISP? within the Sky Broadband help forums, part of the Sky Broadband help and support category; just rang sky to cancel subsription within my contract and told that i have to write to Sky @ Customer ...

    1. #11
      Torazz's Avatar
      Torazz is offline Sky User Member
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      Re: Moving ISP?

      just rang sky to cancel subsription within my contract and told that i have to write to Sky @
      Customer Relations
      Sky Subscriber Services Limited
      P.O. Box 43
      EH54 &DD

      i've got to write because i'm still in contract, Sky really is a joke. Their TV is good but the way they treat their customers is diabolical!!


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    3. #12
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      Re: Moving ISP?

      Do not cancel, get a MAC code and then argue the contract via post.

      Sky cannot refuse to give you a MAC code in contract or not, that is a breach of OFCOM rules, make sure you tell Sky that.

      You will however have to argue about paying off the remainder of the contract but that is different. Ring again, ask for your MAC code, advise you know the rules regarding this and you expect it within 5 days otherwise you will make a complaint to OFCOM.

      Do not mention cancelling or ceasing the contract as this will lead to upto 21 days downtime or more as BT will need to remove the tag on the line before you can apply for broadband with anyone else.

      Using a MAC code will be a near seemless transfer with only a few minutes downtime.

    4. #13
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      Re: Moving ISP?

      Torazz
      Hi have you looked at (Unofficial) FAQ - Sky Connect Users there is a lot of information on moving ISP plus
      Rang Sky to ask for our MAC code which they have provided, they didnt even ask why we were considering leaving, guy sounded like he couldnt be bothered with any hassle.
      also look at this
      Good advice from Smithy Hope you get things sorted

    5. #14
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      Re: Moving ISP?

      Quote Originally Posted by Torazz View Post
      just rang sky to cancel subsription within my contract and told that i have to write to Sky @
      Customer Relations
      Sky Subscriber Services Limited
      P.O. Box 43
      EH54 &DD

      i've got to write because i'm still in contract, Sky really is a joke. Their TV is good but the way they treat their customers is diabolical!!
      You're in a legally binding contract so you can't just cancel by phone - no contract works like that...

      As said, request your MAC and deal with Sky through proper channels...
      -------------------------------------------



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    6. #15
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      Re: Moving ISP?

      Quote Originally Posted by Isitme View Post
      You will still be throttled at peak times, no matter who you go to, unless they are an LLU provider. Plusnet also throttle, but are up front about it and do it properly, unlike Sky who throttle everything.
      Plusnet are upfront about it ill agree. But with a few customers whose lines I look after I have found that downloads are throttled to high heaven pretty much constantly.
      I mean I was downloading the exe file for ESET for a client and as its about 38mb it took an age. Coming down at about 32kB/s. I mean that puts it at less than a 512k connection, which in my opinion is poor considering they dont have high data throughput.

      Dont get me wrong Plusnet are good, and some of the guys that work there are fantastic (well dont know about front line CST, but the managers etc are cool), but just be sure...
      Regards,

      Tom (HSNetwork)

      A Word of advice :-
      "Dont ever p*** of your Network/System/Server Admin. Any responsible IT Admin will know more about you than you know about yourself, just ask those that have wronged me.


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