Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 1 of 2 12 LastLast
    Results 1 to 10 of 11

    Is this really the best speed I can get?

    This is a discussion on Is this really the best speed I can get? within the Sky Broadband help forums, part of the Sky Broadband help and support category; I have recently moved house and am paying for the max package. When sky connected the broadband I noticed that ...

    1. #1
      White 74's Avatar
      White 74 is offline Sky User Member
      Exchange: Southend
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Jan 2007
      Posts
      7
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Is this really the best speed I can get?

      I have recently moved house and am paying for the max package. When sky connected the broadband I noticed that I was only connecting at around 2mb. Phoned sky and after they did a test while the router was plugged into the test socket I was told that I could only get 2mb on the line. The house is about 2km from the exchange and these are my router stats:

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 1161 1589 0 815 2297 00:06:30
      LAN 100M/Full 419 0 0 38 0 00:26:17
      WLAN 11M/54M 12851 9668 0 7792 1378 00:26:05
      ADSL Link Downstream Upstream
      Connection Speed 1024 kbps 416 kbps
      Line Attenuation 42 db 22 db
      Noise Margin 7 db 11 db

      Is this really the best my line can handle or do I need to chase Sky up. Thanks for any advice.


    2. Advertisement
    3. #2
      dholdi's Avatar
      dholdi is offline Sky User Beta tester
      Exchange: LCRIB
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Sky Hub SR101
      Sky TV: Sky+ HD
      Join Date
      Oct 2006
      Location
      Preston
      Posts
      5,295
      Thanks
      34
      Thanked 47 Times in 45 Posts

      Re: Is this really the best speed I can get?

      With a line attenuation of 42 you shold be able to sync at between 8.5 and 11.5 meg. I think you need to get back on to Sky as there is obviously something wrong as your upstream sync should be around 760. You may still be under dlm if you have only been very recently connected. If this is the case, and sky should be able to confirm this, then you may need to leave the router synced until it finds its best setting.


    4. #3
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
      Exchange: LWWIL
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Now TV
      Join Date
      Apr 2007
      Location
      London
      Posts
      9,374
      Thanks
      3
      Thanked 122 Times in 121 Posts

      Re: Is this really the best speed I can get?

      I'd be more worried about the downstream SNR of 7 yet only in sync @ 1Mbps...looking like a setup issue...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    5. #4
      PaulSky's Avatar
      PaulSky is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Sep 2007
      Location
      Essex
      Posts
      4,202
      Thanks
      0
      Thanked 16 Times in 16 Posts

      Re: Is this really the best speed I can get?

      With that SNR I have to agree, OP what is your physical setup? Any extensions in use? Is the router directly onto the main socket via a filter?

    6. #5
      Andy17's Avatar
      Andy17 is offline Sky User Member
      Exchange: Woodhouse (SLWD)
      Broadband ISP: Sky Fiber Max
      Router: Sky Q Hub
      Sky TV: Sky+ HD
      Join Date
      Oct 2007
      Posts
      1,370
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Is this really the best speed I can get?

      Post your stats from the test socket if you have one, to see if the internal wiring has any problems.

    7. #6
      krysis's Avatar
      krysis is offline Sky User Member
      Exchange: BT
      Broadband ISP: Not on Sky
      Router: Non Sky Router
      Sky TV: Other
      Join Date
      Sep 2008
      Location
      Belfast
      Posts
      301
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Is this really the best speed I can get?

      Quote Originally Posted by IAmNotTheEnemy View Post
      I'd be more worried about the downstream SNR of 7 yet only in sync @ 1Mbps...looking like a setup issue...
      Agree completely.. You should see over 6Mbs no problems.

    8. #7
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Is this really the best speed I can get?

      Connection Speed 1024 kbps 416 kbps
      Isn't this the standard for the Mid package?

      It looks like a line issue, test socket is the only way to know for sure, as the connection seems to be syncing as high as it can.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #8
      White 74's Avatar
      White 74 is offline Sky User Member
      Exchange: Southend
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Jan 2007
      Posts
      7
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Is this really the best speed I can get?

      Thanks for the replies. These are the stats from the test socket.

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 34716 66838 0 3083 145744 00:08:58
      LAN 100M/Full 819 0 0 8 0 03:36:44
      WLAN 11M/54M 115753 52174 0 11423 233 03:36:32
      ADSL Link Downstream Upstream
      Connection Speed 1856 kbps 416 kbps
      Line Attenuation 43 db 22 db
      Noise Margin 7 db 12 db

      My setup is phone and router from the main socket via a microfilter. There are two other phone sockets in the house, one in the master bedroom and one in the garage but neither have anything connected to them.

    10. #9
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
      Exchange: Irby
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Jun 2007
      Location
      Wirral
      Posts
      6,739
      Thanks
      0
      Thanked 57 Times in 57 Posts

      Re: Is this really the best speed I can get?

      If there is nothing connected to them it would be best to remove them from the master socket, just pull the wires out, you could always put them back in if you need the sockets in the future.

      That should give you better stats and speeds similar to the test socket.

    11. #10
      dholdi's Avatar
      dholdi is offline Sky User Beta tester
      Exchange: LCRIB
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Sky Hub SR101
      Sky TV: Sky+ HD
      Join Date
      Oct 2006
      Location
      Preston
      Posts
      5,295
      Thanks
      34
      Thanked 47 Times in 45 Posts

      Re: Is this really the best speed I can get?

      If the stats are definetely from the test socket, not the master, then its not your wiring thats at fault. If they change considerably from the master then look at the wiring. As everyone has said it willl need a call to sky to resolve as they seem to have you setup incorrectly.


     

     
    Page 1 of 2 12 LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION