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    Upgrading and Downgrading

    This is a discussion on Upgrading and Downgrading within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi there, Quick questions which I hope someone can answer. I'm currently on mid but am thinking about going to ...

    1. #1
      woffle99's Avatar
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      Upgrading and Downgrading

      Hi there,

      Quick questions which I hope someone can answer.

      I'm currently on mid but am thinking about going to max (purely for the unlimited downloads - my speed is only 4mb or thereabouts anyway).

      If I upgrade is there a minimum term or can I downgrade again at any point if I find I'm not using it as much as I thought?

      If there is no minimum term, can you upgrade and downgrade as many times as you like or will Sky put a limit on the number of times I can change package?

      It took me a while to sort out the speed on my line with all the line managment malarkey that happened about a year ago for me. Is there any chance that upgrading my package will change the technical aspects of the line (and so muck things up again). I see that the upload limit is slightly higher so I assume there will be some change potentially, but is that likely to screw things up?

      Thanks,
      Mark


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    3. #2
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      Re: Upgrading and Downgrading

      You can upgrade to max easily, but then to downgrade you have to be on the package for 12 months before you could downgrade again to mid.

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      Re: Upgrading and Downgrading

      As Andy says but I think you can downgrade again but have to pay a fee of 20 I think.

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      Re: Upgrading and Downgrading

      Thanks for the replies. I've been doing a bit more digging and actually went part of the way through the upgrade process online to see if it said anything.

      One of the things it does say is 'No New Contract' which to me suggests that I am not actually committing to 12 more months of Sky Broadband, but then that's not the same necessarily as saying i'm not tied in to the max package for 12 months if I do stay with Sky.

      Would be fairly odd for them to allow me to cancel my service though, but not to downgrade it, don't you think?

      I've also read on these forums of people upgrading and downgrading their TV packages without a problem (I think the minimum period here was one month)?

    6. #5
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      Re: Upgrading and Downgrading

      If you are out of your minimum contract period you may be able to up/downgrade as you wish. The Term which says you can only downgrade after 12 months refers to the minimum contract, there is nothing laid down for what happens when it is completed. You go on to a rolling 1 month contract ,so I would think you could move your package without penalty with 1 months notice. The way I see it is the payment required to downgrade is to cover the cost of the free installation you receive with Max. Once your 12 months are up, this falls away.

      The difficulty with Sky is that different agents have different ideas, one will tell you one thing and another will tell you something else. The best way would be to put your questions in a KANA Form this way you would have a written reply to fall back on.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


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      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





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      Re: Upgrading and Downgrading

      I'm interested in the outcome of this

      I am on Base and would like to try Mid for a couple of months to see
      if it improves gaming. I've been on "upto 8Mb" with another isp and found
      that the stability of 2Mb far outweighed the benefit of the extra speed.

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      Re: Upgrading and Downgrading

      I'm interested in the outcome of this
      Post your stats for an assessment.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #8
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      Re: Upgrading and Downgrading

      I know I can get speeds of 6Mb but I am not sure if that will
      have any affect on my game (EverQuest) experience which is why I
      would like to try it for a couple of months. I don't want to be tied
      into another 12 month contract. When I was with PlusNet my connection
      dropped regularly as it changed speed, both up and down. This doesn't
      matter if you are just browsing but it is likely to get you "killed" if playing
      a game

      Stats are:

      ADSL Link Downstream Upstream
      Connection Speed 2048 kbps 416 kbps
      Line Attenuation 44.0 db 28.0 db
      Noise Margin 31.6 db 14.0 db

      Thanks

    10. #9
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      Re: Upgrading and Downgrading

      Quote Originally Posted by 4square View Post
      I know I can get speeds of 6Mb but I am not sure if that will
      have any affect on my game (EverQuest) experience which is why I
      would like to try it for a couple of months. I don't want to be tied
      into another 12 month contract. When I was with PlusNet my connection
      dropped regularly as it changed speed, both up and down. This doesn't
      matter if you are just browsing but it is likely to get you "killed" if playing
      a game

      Stats are:

      ADSL Link Downstream Upstream
      Connection Speed 2048 kbps 416 kbps
      Line Attenuation 44.0 db 28.0 db
      Noise Margin 31.6 db 14.0 db

      Thanks
      The faster connection speed will help your gaming experence no end and on mid you should get around 6 to 7Mb mark.

      Also are these stats from your test socket, if not try that to see if the noise margin goes up.

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      Re: Upgrading and Downgrading

      Thanks for the advice. I have submitted a query using the Kana form and will post whatever reply I get back here.

     

     
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