Results 31 to 31 of 31
Sky techinical support down!
This is a discussion on Sky techinical support down! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Whilst I am in no way racist, I can understand the problem some people have, I myself have spoken to ...
- 20-04-09, 11:44 AM #31
Re: Sky techinical support down!
Whilst I am in no way racist, I can understand the problem some people have, I myself have spoken to reps not just with Sky who I find it hard to understand, and this is made worse if they cannot also understand my accent being not far from Liverpool.
I tend to find that the foreign agents actually have training to understand the likes of my accent but obviously I don't have training or opportunity to understand theirs.
I would imagine as the agents get longer into their job they get a certain twang on their accent to make it easier for us but in cases where you may be explaining a technical fault that you yourself don't fully understand it can be frustrating.
It would be easier if they kept the call centres in the UK, but I suppose the cost outweighs the benefits.