Whilst I am in no way racist, I can understand the problem some people have, I myself have spoken to reps not just with Sky who I find it hard to understand, and this is made worse if they cannot also understand my accent being not far from Liverpool.

I tend to find that the foreign agents actually have training to understand the likes of my accent but obviously I don't have training or opportunity to understand theirs.

I would imagine as the agents get longer into their job they get a certain twang on their accent to make it easier for us but in cases where you may be explaining a technical fault that you yourself don't fully understand it can be frustrating.

It would be easier if they kept the call centres in the UK, but I suppose the cost outweighs the benefits.