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Isitme · #21 17-04-09, 10:06 PM

I don't think DLM is running only ADSL2+, rebooting once should not matter, but if it stays the same speed this will confirm that DLM is running, so don't reboot again until you have spoken to Sky.

rharris118 · #22 17-04-09, 10:14 PM **Threadstarter**

Just rebooted, exact same speed as before

this is a pain in are a*se

what do you think i should do, wait it out for a while or give sky a call?

Isitme · #23 18-04-09, 11:06 AM

It looks like it is DLM, call Sky and ask them to investigate. They should put you back to G.DMT as ADSL2+ is never going to suit your line.

rharris118 · #24 18-04-09, 12:07 PM **Threadstarter**

just gone online today and checked the stats, theres an improvement, but theres room for a lot more...should i just wait and see if it keeps rising?

ADSL Link Downstream Upstream
Connection Speed 1024 kbps 768 kbps
Line Attenuation 62 db 31 db
Noise Margin 11 db 7 db

Isitme · #25 18-04-09, 12:45 PM

It looks like you are back on G.DMT and capped at 1024. You could get on to them and ask them to raise the cap a bit.

rharris118 · #26 18-04-09, 02:31 PM **Threadstarter**

A guy from sky just gave me a call to see how things were looking on this end (shock horror) seemed very polite and eager to help get this sorted as he didnt think she speeds i were getting were acceptable, told him all the stuff I'd done and he came to the conclusion that we must need a router from over use? (i mean yeh i leave the router on 24/7 basicly, but surely thats what theyre designed for?) or just the gray cable could be due for a replacement, anyhow hes sending out the full kit, and crediting my account for a months usage for any troubles...AND is going to give me a ring next week to see if theres any improvements, otherwise a BT engineer comes out.

EDIT: oh and i also just asked if he could just manually change the noise margin on my account back to around 7, and he said the call centre guys dont have access to that anymore as the system is all automatic, BUT he says DLM hasnt been running on my account?

EDIT2: ohh great, another speed drop

ADSL Link Downstream Upstream
Connection Speed 704 kbps 512 kbps
Line Attenuation 62 db 31 db
Noise Margin 13 db 13 db

rharris118 · #27 18-04-09, 02:40 PM **Threadstarter**

hmm, i have a new router that i got when i was with aol, not been used since i started with sky just over a year ago, do you think it would be a good idea to connect that up and see what speed that syncs at?

IWasNotTheEnemy · #28 18-04-09, 03:09 PM

the router isn't needed...end of the day you need to speak to CST as ONLY they can adjust the line...

Isitme · #29 18-04-09, 03:30 PM

If DLM is not running on your line rebooting your router should sync at the default margin of about 7 dbs with the highest speed possible. If DLM is not running and it does not resync at a higher speed, then it may be a faulty router or an exchange fault.

It has looked from the start that your line was faulty, but it may be the router. If you have a spare router you could try it.
If you have the RJ11 cable from your old router you could also try that. There have been reports of these causing problems. Easy enough to try and it may solve the problem.

rharris118 · #30 18-04-09, 04:40 PM **Threadstarter**

just tried new RJ11 cable, no change, new router, same sync...looks like its definately a line problem...should i contact sky and tell them ive tried this so no point sending the router? just to get the ball rolling sorting these problems sooner rather than later?