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    Page cannot display - every night..

    This is a discussion on Page cannot display - every night.. within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi I've searched for info on this, tried various things and nothing's working so forgive me if this has been ...

    1. #1
      Bexter's Avatar
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      Page cannot display - every night..

      Hi

      I've searched for info on this, tried various things and nothing's working so forgive me if this has been dealt with numerous posts before..(needless to say we've also spent hours on phone to Sky to no avail too)

      Have had broadband base for just over a month with standard netgear black router. Fine at first, speed good etc but over last 3 weeks or so, we constantly get 'page cannot be displayed' message in Explorer. Normally this occurs from about 6pm for the rest of the evening - through the rest of the day it's absolutely fine.

      Also - some pages - ie Google - come up no problem at all but as soon as I try and click to another page, the error message appears. If I refresh several times, the page often displays eventually. It's so frustrating..

      The connection shows as live, all the right lights are on the router - nothing to suggest there's any problem. Restarting the router doesn't seem to do much.

      Can anyone give any ideas on what this could be- is it a Sky problem or is it likely to be more complex than that? Any help at all would be appreciated.

      Thanks

      Bex


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    3. #2
      PaulSky's Avatar
      PaulSky is offline Sky User Member
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      Re: Page cannot display - every night..

      Router stats, if possible from before and during the issue may help. How many sockets are on your line, are you ethernet or wireless and do you use any extension leads?

    4. #3
      Bexter's Avatar
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      Re: Page cannot display - every night..

      Thanks - can you remind me how I get the stats please? There are two sockets on the line, using wireless but same issue if wired too it seems and no extension leads. Router is plugged straight into main socket through microfilter - though it is the same box for Sky + and the phone too. Microfilter also on other socket - haven't tried replacing these yet - wondered if I should but am just puzzled as to why connection would be fine at times if they were a problem..?

    5. #4
      Isitme's Avatar
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      Re: Page cannot display - every night..

      Normally this occurs from about 6pm for the rest of the evening - through the rest of the day it's absolutely fine.
      Are you sure you are on Base? (2Mb down 2GB BW) This fault looks suspiciously like Connect throttling. Post your stats as suggested and that will reveal what you are on.
      If you are using wireless it could be another router being switched on and swamping your connection.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
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      Re: Page cannot display - every night..

      Does sound a bit connect'ish doesn't it. Bexter how much do you pay?

    7. #6
      Bexter's Avatar
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      Re: Page cannot display - every night..

      Nowt - it's the free broadband package, am sure it's base?!

    8. #7
      Isitme's Avatar
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      Re: Page cannot display - every night..

      How about your stats?

      Users have thought they were on Base before only to find they were on Connect.

      What exchange are you on?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #8
      Bexter's Avatar
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      Re: Page cannot display - every night..

      Ah I see.. At work just now so will post stats once I get home tonight. Can you tell me how to get them though please - I think I know what you mean but want to make sure..!

    10. #9
      Bexter's Avatar
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      Re: Page cannot display - every night..

      Oh and exchange is Blantyre (South Lanarkshire)

    11. #10
      Isitme's Avatar
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      Re: Page cannot display - every night..

      Blantyre is enabled so you should be on Base.

      Are you using wireless?

      How to get your router statistics

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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