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    Moved To New ISP But Sky Still Charging

    This is a discussion on Moved To New ISP But Sky Still Charging within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, i'm an ex Sky Broadband Connect subscriber, who has moved over to IDNET, but was wondering if anyone here ...

    1. #1
      colonelsun's Avatar
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      Moved To New ISP But Sky Still Charging

      Hi, i'm an ex Sky Broadband Connect subscriber, who has moved over to IDNET, but was wondering if anyone here could help me?

      I migrated to my new ISP on March 27th 2009 and am blissfully happy with my new speeds unfortunately my paper statement from Sky says i owe them 17 for the month of April this year, despite being with a new ISP since March 27th.

      A phone call from Sky blamed my new ISP, blamed me and blamed anyone BUT Sky for not requesting my MAC code/number. But seen as my new ISP had given me notice that my new broadband had been activated i innocently thought i'd severed any links with Sky Broadband.

      Do you think i will have to pay the full 17 for the month of April or will Sky come to their senses and wake up?


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    3. #2
      IWasNotTheEnemy's Avatar
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      Re: Moved To New ISP But Sky Still Charging

      Could just pay it and be done with it - I assume you did use your MAC code and then inform Sky of leaving? Cause requesting your MAC isn't taken as a sign of leaving and if you didn't tell Sky then they're within their right to charge...
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      Re: Moved To New ISP But Sky Still Charging

      colonelsun
      Hi try these Customer Relations on 02077053000 ask receptionist to be put through to Customer Relations explain everything tell you have already moved If I remember rightly you still have other services with Sky If you have tell them then tell them the reason you left Connect also have a look at these BSkyB Corporate | Our locations good luck
      IANTE
      Good luck with requesting your MAC code. I emailed them thinking i'd use the 21st century technology at hand and it took them 4 days to reply, but no MAC code, that will follow apparently. What an utter waste of time. So i'm now on day 9 of requesting my MAC code and conveniently, for SKY billing anyway, a further 17 is due to be taken from my bank account again.
      By the sounds of it. This looks like the 2nd month that Sky are trying to take money 17
      Last edited by steve16751; 08-04-09 at 10:47 PM. Reason: adding op information from a previous thread

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      Re: Moved To New ISP But Sky Still Charging

      But if he didn't inform Sky he was leaving then Sky are within their right to charge...no point shouting at Relations for something that's the fault of the OP...

      On the other hand, if Sky are at fault then yes they should refund you...
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      Re: Moved To New ISP But Sky Still Charging

      Most IPS's accept the date of issue of a MAC as the start of your request to cancel your Broadband. However, if you use the MAC that is true, if you don't actually use the MAC and migrate, again, most ISP's will just assume that you are staying with them and so the notice to cancel would then begin again the next time you ask for a MAC

      So if you asked for a MAC on or around say the 10th and then actually use it, then your commitment to Sky for a 30 day notice would be until approx 10th of the following month, of which you would normally expect to pay for. As you pay for Sky in advance, then I would suggest that you should get a refund from the time of the 30 days after the request for your MAC - as you moved on 27th March then you should still be liable for the period 27th until 10th as per above example.




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      Re: Moved To New ISP But Sky Still Charging

      Thanks for the info everyone, you've lifted my spirits.

      To clarify i informed Sky of my intention to switch ISP and backed that up with an email that they themselves acknowledged receipt of. Also i received a letter from Sky, containing my MAC code, which i believe is yet another piece of proof they knew i was going somewhere.

      Apart from physically turning up at Sky's offices and handing out 'goodbye cards' i think i did everything right. LOL

    8. #7
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      Re: Moved To New ISP But Sky Still Charging

      then best give Customer Services a call and explain the situation - probably just an admin error...
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      Re: Moved To New ISP But Sky Still Charging

      Sky seem to be sneaking things into the T & Cs on a regular basis. I came across this last week and I am pretty sure sure it was not there originally.
      g) If you tell us that you want to end this Contract under this Condition 11, how long your Contract lasts will depend on what you want to do with your broadband service:
      • a. If you are switching to another broadband provider which can provide broadband services on your existing phone line we will provide you with a Migration Authorisation Code (MAC). You will need to give your MAC to your new provider. Your Sky Broadband service will end when we are notified by your new provider that your broadband service is switching and this Contract will end at the same time. If you have not used your MAC within 30 days it will expire and you will continue to receive Sky Broadband under this Contract unless you tell us otherwise.
      Anybody recall seeing this in the original T & Cs?

      TomD


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