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    (Unofficial) FAQ - Sky Connect Users

    This is a discussion on (Unofficial) FAQ - Sky Connect Users within the Sky Broadband help forums, part of the Sky Broadband help and support category; figgyp Hi Sky`s T & Cs the last line We do not put restrictions on our network that is where ...

    1. #91
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      Re: (Unofficial) FAQ - Sky Connect Users

      figgyp
      Hi Sky`s T & Cs the last line We do not put restrictions on our network that is where Sky have caused problems because at times Connect Customers cannot use the Sky Network. Logging on to Sky homepage. Reading emails. using Sky player (impossible) and logging in to your My Sky. these are examples connect Customers have used to leave


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    3. #92
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      Re: (Unofficial) FAQ - Sky Connect Users

      Thanks have sent them an email stating this and have given my MAC code to O2, just hope now sky do let me leave without charge, else with have to goto small claims court!

    4. #93
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      Re: (Unofficial) FAQ - Sky Connect Users

      figgyp
      Hi you should be ok there has been a lot of connect Customers who have left because they were unable to use the Sky Network and I have not heard of any being charged good luck

    5. #94
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      Re: (Unofficial) FAQ - Sky Connect Users

      even when i was being traffic managed ive always been able to download from newsgroups at full speed. Anyway since yesterday they have been going slow-mo! So im gonna leave, cant play xbox live, watch youtube videos.....cant do anything i want to do. o2 here i come!

    6. #95
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      Re: (Unofficial) FAQ - Sky Connect Users

      j0n35y
      Hi there are plenty of good reports about O2 LLU. Make sure it is LLU. This is what LLU stands for
      LLU - Local Loop Unbundling. BT was forced by legislation to make its local network (the copper cables that run from customers premises to the telephone exchange) available to other companies. It has become a term used to cover non BT ADSL products.

    7. #96
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      Re: (Unofficial) FAQ - Sky Connect Users

      Got an email back from sky saying ...
      "Dear Mr FiggyP (changed it lol)

      Sorry for the delay in replying to your message regarding the speed of your broadband connection.
      I have accessed your account and can see that you already have a mac code from us. I have looked at the notes on your account and there seems to be conflicting information. In one case says there is a fault on the line and the other says it is down to traffic management. I would be inclined to think there is a fault as problem only started a month ago and traffic management has been in place since you joined us so I have logged this as a fault to our customer solutions team again."

      No mention about being able to leave without penalty.
      O2 already have the mac code, whats my next step?

    8. #97
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      Re: (Unofficial) FAQ - Sky Connect Users

      Quote Originally Posted by steve16751 View Post
      figgyp
      Hi Sky`s T & Cs the last line We do not put restrictions on our network that is where Sky have caused problems because at times Connect Customers cannot use the Sky Network. Logging on to Sky homepage. Reading emails.
      Those items are nothing to do with the Sky Network they are simply parts of the sky website. The Sky Network is the network in use not what you do with that network connection.

    9. #98
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      Re: (Unofficial) FAQ - Sky Connect Users

      PaulSky
      Hi Maybe if I said could not use the Sky Network there by unable to use the Sky Web Site for instance Logging on to Sky homepage and My Sky also Reading emails. The main thing is Sky`s T & Cs the last line We do not put restrictions on our network they do with Connect Customers
      figgyp
      Hi have a read I could not believe the agent he must know about the connect package
      In one case says there is a fault on the line
      that is what you thought
      the other says it is down to traffic management
      It is down to Traffic Management more like Throttling
      I would be inclined to think there is a fault as problem only started a month ago and traffic management has been in place since you joined us so I have logged this as a fault to our customer solutions team again."
      everything was ok at the beginning it was when you read about the Traffic Management that you realised there was not a faulty line just Sky Throttling the line. A good idea is to ask for the agents name and write it down. This agent has fobbed you of that is really annoying

    10. #99
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      Re: (Unofficial) FAQ - Sky Connect Users

      Thing is i play on xbox live most nights and its only the past month or so when the BB hasa become so sluggish that its made it near impossible, I may well have been throttled before hand but perhaps throttled to an acceptable speed which didnt affect anything to drastically. But these days!!!!!! Web browsing is just bareable but like being back in the 90's on dial up!

      Have sent another email back saying that email was unacceptable and again told them I want to leave due to the restrictions they put on their network! I also said if it is down to a fault then the last agent i spoke to on the phone told me it was down to traffic management and this is why I've given my MAC to O2, so therefore the agent should be responsible for any fees/penalties I have to pay!

      I await their response (probably be on O2 by then lol!)

    11. #100
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      Re: (Unofficial) FAQ - Sky Connect Users

      figgyp
      Hi I think some of the agents are saying anything now which is not helpful when you know that you are being throttled. I still think everything should turn out in your favour

     

     
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