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    Sky broadband issues

    This is a discussion on Sky broadband issues within the Sky Broadband help forums, part of the Sky Broadband help and support category; I think you are getting errors on the line, we need to see the stats from bothe the normal position ...

    1. #11
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
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      Re: Sky broadband issues

      I think you are getting errors on the line, we need to see the stats from bothe the normal position and the test socket.

      If the router is getting errors it could cause it to hang which would cause the ping spikes.

      Also, your speed has reduced since last time and you upload speed does not seem right, stats from the test socket may help us to diagnose the problem.


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    3. #12
      Antimus's Avatar
      Antimus is offline Sky User Member
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      Re: Sky broadband issues

      ok, stats now through normal socket

      Router Statistics

      System Up Time: 429:05:33
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 9350544 10582944 0 6362 12396 90:34:17
      LAN 100M/Full 26128559 23322553 0 1572 1359 429:05:28
      WLAN 11M/54M 4105547 3057479 0 2687 710 429:05:16
      ADSL Link Downstream Upstream
      Connection Speed 16081 kbps 765 kbps
      Line Attenuation 23 db 12 db
      Noise Margin 7 db 13 db

      This is the speed test result

      We have detected that your ISP is Sky - Your current download speed is 13720Kbps, and your current upload speed is 635Kbps.

      This is a ping log to a commonly used IP

      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=49ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=49ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=49ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=49ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=49ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=767ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=49ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=49ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=49ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=49ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=49ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=49ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=793ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=49ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=49ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=49ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=821ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=49ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=49ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=49ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=840ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112

      Stats through test socket with a filter and nothing else plugged in

      Router Statistics

      System Up Time: 429:09:04
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 39 59 0 313 323 00:00:22
      LAN 100M/Full 26129239 23323149 0 1572 1358 429:08:59
      WLAN 11M/54M 4105577 3057479 0 2687 710 429:08:47
      ADSL Link Downstream Upstream
      Connection Speed 15881 kbps 765 kbps
      Line Attenuation 23 db 12 db
      Noise Margin 7 db 14 db

      This is a speed test result
      We have detected that your ISP is Sky - Your current download speed is 13624Kbps, and your current upload speed is 634Kbps.

      This is a ping log to a commonly used IP
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=49ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=49ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=49ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=49ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=816ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=49ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=49ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=49ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=845ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=49ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=49ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=49ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=49ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=49ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=49ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=49ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=49ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=49ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=892ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112
      Reply from 159.153.164.65: bytes=32 time=50ms TTL=112

      The test socket makes little or no difference, I've tried it in there before

    4. #13
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Sky broadband issues

      Is there not a European server which handles your game? Sorry if that is a stupid question, but I don't game. It just seems that if you are using a server in USA there is always going to be more scope for lag. Have you tried a tracert to the server you are using?

      I don't know if it relevant but I have just tried pinging your server, with these results.-
      C:\Windows\system32>ping -t 159.153.164.65

      Pinging 159.153.164.65 with 32 bytes of data:
      Reply from 159.153.164.65: bytes=32 time=62ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=62ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=62ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=62ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=61ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=62ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=62ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=62ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=61ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=699ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=62ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=63ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=63ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=61ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=63ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=63ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=63ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=92ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=62ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=62ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=62ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=62ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=61ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=63ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=156ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=62ms TTL=111
      You will note that I am getting the same type of spike. This makes me wonder if it is down to the server being pinged. Maybe a couple of others could try it and see if they get the same sort of result.

      Edit - pinging bbc.co.uk gives no more than the usual 1ms fluctuation.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      Inssider 2/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #14
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
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      Re: Sky broadband issues

      You stats look fine, I agree with IsItMe, it does the same pinging from here also.

      Pinging 159.153.164.65 with 32 bytes of data:
      Reply from 159.153.164.65: bytes=32 time=84ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=53ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=56ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=53ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=57ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=54ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=53ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=58ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=53ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=57ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=750ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=56ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=53ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=57ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=53ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=56ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=53ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=56ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=53ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=56ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=53ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=58ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=53ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=58ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=54ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=57ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=53ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=59ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=53ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=56ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=53ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=57ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=54ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=58ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=53ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=57ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=53ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=57ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=54ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=57ms TTL=111
      Request timed out.
      Reply from 159.153.164.65: bytes=32 time=52ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=57ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=53ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=56ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=53ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=57ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=53ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=56ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=54ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=57ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=296ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=57ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=54ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=56ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=53ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=57ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=54ms TTL=111
      Reply from 159.153.164.65: bytes=32 time=56ms TTL=111

      Time to find another server.

    6. #15
      Antimus's Avatar
      Antimus is offline Sky User Member
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      Re: Sky broadband issues

      well, unfortunately that's the only one, it's a router for EU servers for battlefield bad company on the 360. My other options are the US servers, which have a lag of about 600, and the jap servers, around 750.

      This doesn't explain why my router dies whenever I leave it running torrents over wifi for more than a few hours though, separate issue.

    7. #16
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Sky broadband issues

      well, unfortunately that's the only one, it's a router for EU servers
      That's strange, the address traces back to EA in Redmond CA. Have you had a look in the Game Forum to see if others are having this problem?


      159.153.164.65 - United States IP. Detailed location, ISP and more info.

      On your other problem, it could be your router is faulty, it may be worth ringing Sky and tell them all the lights are going out at intervals. They may send you another router.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      Inssider 2/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #17
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
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      Re: Sky broadband issues

      Quote Originally Posted by Antimus View Post
      well, unfortunately that's the only one, it's a router for EU servers for battlefield bad company on the 360. My other options are the US servers, which have a lag of about 600, and the jap servers, around 750.

      This doesn't explain why my router dies whenever I leave it running torrents over wifi for more than a few hours though, separate issue.
      wireless issue might be due to PC going to sleep and knocking the wireless out...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    9. #18
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Sky broadband issues

      wireless issue might be due to PC going to sleep and knocking the wireless out...
      It might, but it would not account for the whole router dying as mentioned in the first post.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      Inssider 2/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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