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    New to sky broadband advise

    This is a discussion on New to sky broadband advise within the Sky Broadband help forums, part of the Sky Broadband help and support category; I have just moved house to stone stafford and decided to move to sky broadband connect. My line says i ...

    1. #1
      Ollie's Avatar
      Ollie is offline Sky User Member
      Exchange: Stone (Staffordshire 1km away)
      Broadband ISP: Sky Connect
      Router: Netgear V2 DG934G
      Sky TV: Sky+ HD
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      Stone, Staffordshire
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      New to sky broadband advise

      I have just moved house to stone stafford and decided to move to sky broadband connect. My line says i should have 4mb. My router says that i am getting this but when i do a download test it says that i am getting only 256kbps. Is this normal i am at day 7 now?

      Help (thinking of moving already)

      Thanks


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    3. #2
      steve16751's Avatar
      steve16751 is offline Sky User Member
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      Re: New to sky broadband advise

      Ollie
      Hi you could have a look at this thread bit long but majority connect Customer looking for help also run Bt Performance test use
      the Sky username is the MAC address off the bottom of your router with @skydsl at the end, e.g. 00234C2A4F5@skydsl
      Hope it is of some use

    4. #3
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
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      Re: New to sky broadband advise

      first of all, post some stats as you might be on the wrong product - let alone the Connect slow down...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    5. #4
      Ollie's Avatar
      Ollie is offline Sky User Member
      Exchange: Stone (Staffordshire 1km away)
      Broadband ISP: Sky Connect
      Router: Netgear V2 DG934G
      Sky TV: Sky+ HD
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      Re: New to sky broadband advise

      Here are my details

      ADSL Link Downstream Upstream
      Connection Speed 2528 kbps 448 kbps
      Line Attenuation 40 db 23 db
      Noise Margin 15 db 18 db


      ADSL Port
      MAC Address ********
      IP Address ******
      Network Type PPPoA
      IP Subnet Mask 255.255.255.255
      Gateway IP Address 89.200.******
      Domain Name Server 90.207.***.**
      90.207.***.**

      LAN Port
      MAC Address 00:22:3f:58:**:**
      IP Address 192.168.0.1
      DHCP On
      IP Subnet Mask 255.255.255.0

      Modem
      ADSL Firmware Version 7.03.01.66
      Modem Status Connected
      DownStream Connection Speed 2528 kbps
      UpStream Connection Speed 448 kbps
      VPI 0
      VCI 38

      Wireless Port
      Name (SSID) ***********
      Region Europe
      Channel 6
      Wireless AP enable
      Broadcast Name enable


      I tried to do a Sky Test today and it couldn't even find a internet connection??? Thought this was odd?

    6. #5
      steve16751's Avatar
      steve16751 is offline Sky User Member
      Exchange: newas
      Broadband ISP: Sky Broadband Unlimited
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      Re: New to sky broadband advise

      Ollie
      Hi yes you are on connect if your upstream is 448kbps that shows you are on connect a rebranded Bt package do a Bt performance test

      the Sky username is the MAC address off the bottom of your router with @skydsl at the end, e.g. 00234C2A4F5@skydsl

     

     

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