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    Intermittent Connection

    This is a discussion on Intermittent Connection within the Sky Broadband help forums, part of the Sky Broadband help and support category; ADSL Firmware Version 7.03.01.66 ADSL Link Downstream Upstream Connection Speed 8734 kbps 764 kbps Line Attenuation 38 db 21 db ...

    1. #1
      ChrisKenobi's Avatar
      ChrisKenobi is offline Sky User Member
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      Intermittent Connection

      ADSL Firmware Version 7.03.01.66

      ADSL Link Downstream Upstream
      Connection Speed 8734 kbps 764 kbps
      Line Attenuation 38 db 21 db
      Noise Margin 3 db 8 db

      Connection drops

      ADSL Link Downstream Upstream
      Connection Speed 0 kbps 0 kbps
      Line Attenuation 38 db 21 db
      Noise Margin 2147483647 db 8 db

      After self reboot/reboot

      ADSL Link Downstream Upstream
      Connection Speed 8734 kbps 764 kbps
      Line Attenuation 38 db 21 db
      Noise Margin 7 db 8 db

      Worse time: 9am-11am
      Exchange: Benton (North East)

      Green light flickers, then goes off for about 10 minutes to be replaced by a solid amber light that will stay there for 10 minutes or longer. Sometimes it will go back to a green light (sometimes I have to reboot the router). When the connection does come back its via a different IP and connection speed. This can happen several times a day, we've had the internet for about 6 months now and this is the first time the problem has happened. Started about 2 weeks ago.

      Virus checks and ware checks have been carried out - all clean.


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    3. #2
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
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      Re: Intermittent Connection

      The signal is being lost, this is either due to an external line or exchange problem or more commonly your internal line and setup.

      Do you have a test socket? if you do you need to plug the router into here (see sig for details). This will remove any internal wiring issues and give the router a best case senario for connection. You should also try another filter and whislt you have the faceplate off the master socket, remove any wires in terminal 3.

      Post the stats from the test socket and if you can keep it there and use it to see if there is any improvement. If the light on the router continues to go amber then you need to report the fault with Sky, they will also ask you to use the test socket etc so you may as well do that now.

    4. #3
      Trevgodfrey's Avatar
      Trevgodfrey is offline Sky User Member
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      Re: Intermittent Connection

      This is exactly the same problem as I get. I'm on Sky Mid and have the same router. I've noticed that this has happened after the modem is on for a couple of hours then the connection drops but does not automatically resync with the synch light either off or orange or even still green. I have to manually reboot the modem and sometimes it resyncs to a lower speed or sometimes a higher speed?

      This happens in the test socket and I have no internal extensions and have even fitted an i-plate. I taken to powering off the modem when I'm not using it. It's strange and if I didn't know I have phone line issues (i.e. aluminium) with noise spikes when it gets dark! I'd suspect a modem fault.

      I get speeds between 896kbs to 2112kbs at various times of the day. Current stats are:

      ADSL Link Downstream Upstream
      Connection Speed 1632 kbps 416 kbps
      Line Attenuation 58 db 31 db
      Noise Margin 7 db 21 db


      My line attenuation varies from 53db to 58db depending on the speed it resyncs to.

    5. #4
      ChrisKenobi's Avatar
      ChrisKenobi is offline Sky User Member
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      Re: Intermittent Connection

      Only happens in the morning, but I'll try with test socket, got a feeling it will be the same. Already removed extensions from it as that was causing slow connection speeds.

    6. #5
      AdamBrunt's Avatar
      AdamBrunt is offline Sky User Member
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      Re: Intermittent Connection

      I am having the same problem (by the sounds of it) as ChrisKenobi.

      For apparently no reason, the Sky router (one of the white Netgear ones - I have been on Sky BB Max from the beginning really) will either lose connection with the Sky side of the network or lose sync with the exchange. This has only been happening over the past week or so - before that I have had a pretty much hassle free connection for the past 10months !!!

      Nothing has changed on my side of the network.

      The router's firmware version is V1.03.87

      As an example of this ... the router lost connection 3 times while trying to post the message !!!

    7. #6
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      Re: Intermittent Connection

      You need to post your router stats from the current location and the test socket (see sig for details).

    8. #7
      AdamBrunt's Avatar
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      Re: Intermittent Connection

      Knew I forgot to do something

      Current stats are:

      ADSL Link Downstream Upstream
      Connection Speed 7296 kbps 576 kbps
      Line Attenuation 40.0 db 25.0 db
      Noise Margin 8.2 db 7.0 db

      At one point during this morning's craziness the upstream was sitting at 608 kbps and the noise margin was as low as 6.8.

      My master socket is of the 'old' type and doesn't have a test socket but plugging the router into the master socket (rather than its current location) gives very roughly the same figures.

    9. #8
      ChrisKenobi's Avatar
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      Re: Intermittent Connection

      Bang on 9am the router loses connection and then comes back on a different IP.

    10. #9
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      Re: Intermittent Connection

      I am having the same problem with the dark grey ones.

      I think sky need to look into this, I have tried changing chanells and posted stats, person said my line was training, but cant see how that would stop my line, were I have to disconnect and reconnect again.

      Not too much good to say about sky bb so far.

      Mine happens at night around 7-9pm.

      Will give it one more go after changing a couple more channels and if nothing im phoning sky

    11. #10
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      Re: Intermittent Connection

      Quote Originally Posted by canada16 View Post
      I am having the same problem with the dark grey ones.

      I think sky need to look into this, I have tried changing chanells and posted stats, person said my line was training, but cant see how that would stop my line, were I have to disconnect and reconnect again.

      Not too much good to say about sky bb so far.

      Mine happens at night around 7-9pm.

      Will give it one more go after changing a couple more channels and if nothing im phoning sky
      To be fair had no issue with Sky until this random 9am disconnect incident has started, which only happened the last few weeks. For all we know it could be a fault with the BT landlines, which wouldn't be directly Sky's fault.

     

     
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