Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 3 of 3 FirstFirst 123
    Results 21 to 29 of 29

    Slow Connection Speed

    This is a discussion on Slow Connection Speed within the Sky Broadband help forums, part of the Sky Broadband help and support category; If that is the case how come support have told him that is all he can get? You and I ...

    1. #21
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
      Exchange: Irby
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Jun 2007
      Location
      Wirral
      Posts
      6,739
      Thanks
      0
      Thanked 57 Times in 57 Posts

      Re: Slow Connection Speed

      If that is the case how come support have told him that is all he can get? You and I know it isn't.

      Support should not know the bear minimum, they should know and want to know more than that.


    2. Advertisement
    3. #22
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
      Exchange: LWWIL
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Now TV
      Join Date
      Apr 2007
      Location
      London
      Posts
      9,374
      Thanks
      3
      Thanked 122 Times in 121 Posts

      Re: Slow Connection Speed

      I'm guessing he spoke to tier 1 - who, as we know, have a stricter remit on following procedure...anyone at CST should be able to sort it out...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #23
      Barca9921's Avatar
      Barca9921 is offline Sky User Member
      Exchange: 0161
      Broadband ISP: Max
      Router: Sagem F@ST 2504
      Sky TV:
      Join Date
      May 2008
      Posts
      12
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Slow Connection Speed

      Thanks to everyone who has contributed so far.
      They are supposed to be running some tests on the line but said they couldn't as the broadband box was switched off - which it wasn't, evidence of which they e-mailed me to tell me !
      What's CRT ?

    5. #24
      Barca9921's Avatar
      Barca9921 is offline Sky User Member
      Exchange: 0161
      Broadband ISP: Max
      Router: Sagem F@ST 2504
      Sky TV:
      Join Date
      May 2008
      Posts
      12
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Slow Connection Speed

      Sorry ! Should have read CST.

    6. #25
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
      Exchange: Irby
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Jun 2007
      Location
      Wirral
      Posts
      6,739
      Thanks
      0
      Thanked 57 Times in 57 Posts

      Re: Slow Connection Speed

      CST are the top level support team, they are the guy's who reall do know their stuff and don't read from scripts.

      Customer Soloutions Team, I think.

    7. #26
      Barca9921's Avatar
      Barca9921 is offline Sky User Member
      Exchange: 0161
      Broadband ISP: Max
      Router: Sagem F@ST 2504
      Sky TV:
      Join Date
      May 2008
      Posts
      12
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Slow Connection Speed

      I have now had an e-mail from sky stating that they have done some adjustments.
      My previous stats were :-
      ADSL Link Downstream Upstream
      Connection Speed 4095 kbps 796 kbps
      Line Attenuation 49.0 db 27.4 db
      Noise Margin 12.0 db 11.5 db

      Following the "adjustments" the stats are currently :-
      ADSL Link Downstream Upstream
      Connection Speed 5632 kbps 768 kbps
      Line Attenuation 45.0 db 27.5 db
      Noise Margin 7.2 db 13.0 db

      It seems that my speed has improved by 40%, whilst the noise margin has worsened and I appear to have moved nearer the exchange !!
      Sky tell me I'm on GDMT although previously they told me I was on ADSL2+.

      Do you think the new stats are now OK ?
      Thanks to everyone for their help on this.

    8. #27
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
      Exchange: LWWIL
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Now TV
      Join Date
      Apr 2007
      Location
      London
      Posts
      9,374
      Thanks
      3
      Thanked 122 Times in 121 Posts

      Re: Slow Connection Speed

      about the same speed as i get with an attenuation of 46...looks about right...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    9. #28
      Barca9921's Avatar
      Barca9921 is offline Sky User Member
      Exchange: 0161
      Broadband ISP: Max
      Router: Sagem F@ST 2504
      Sky TV:
      Join Date
      May 2008
      Posts
      12
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Slow Connection Speed

      OK - thanks !

    10. #29
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Slow Connection Speed

      You have been taken off ADSL2+ and put on G.DMT which decreases the attenuation. They have not moved your house on the fly.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
    Page 3 of 3 FirstFirst 123

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION