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    Email after leaving Sky?

    This is a discussion on Email after leaving Sky? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi guys, Not sure if this has been asked before but does anyone know if I cancel my Sky Broadband ...

    1. #1
      Jimrod's Avatar
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      Email after leaving Sky?

      Hi guys,

      Not sure if this has been asked before but does anyone know if I cancel my Sky Broadband (but keep Sky TV) will I still have access to my Sky email addresses?

      Had some hassles and eventually turned out to be Sky's fault - cost me 15 in phone calls to get resolved though - I emailed customer services and asked for my 15 back, (with phone bill as proof) as the problem was Sky's - no response.

      I called today and they said they wouldn't re-imburse/credit me as it's not their policy.

      So I have asked for the Mac and signed up to O2 - twice the speed, half the price, 24 hour free UK support! (was on Sky Mid and they later decided it's not available in my area??? So now I'm on Connect...)

      My only issue is the email which myself and "'er indoors" use for many accounts etc. the Sky Accounts person told me I couldn't still use it if I move to another ISP but I know this is not the case with many and was wondering if anyone could confirm for me!

      Cheers for any help!


      Jim.


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    3. #2
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      Re: Email after leaving Sky?

      I think although not positive, you would lose the @sky.com email address once you leave the broadband side of things.

      Although on the email pages on Sky, it says

      Sky Broadband and Sky TV customers can create up to nine additional Sky Email accounts for family members.

      and

      Sky Email & Tools is free for all Sky Customers

      So you should be OK (I think)




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    4. #3
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      Re: Email after leaving Sky?

      Cheers Newsreader, I guess it's a 50/50 then!

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      Re: Email after leaving Sky?

      If you had sky tv before BB then the odds are the email account is latched to the tv account and you will only lose it if you cancel everything. Untill then you have a live account on the server that should keep it working.

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      Re: Email after leaving Sky?

      Fingers crossed! The missus isn't happy as she's a teacher and all her old pupils have the Sky email but she doesn't have theirs

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      Re: Email after leaving Sky?

      Now just the "5 Working days" wait for the MAC - I'm sure that's against Offcom's policies... Many people I know have gotten them within minutes from other ISP's!

    8. #7
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      Re: Email after leaving Sky?

      No ofcom state that you should get the MAC within 5 working days but Sky are working to the letter of the rules.

      Sky posted me mine which just did it but the text they sent took 7 working days which was against the rules.

      I also wouldn't trust a text being sent to me as the phone companies have been known to "dump" texts if the system is congested.
      I'm a PC, and Windows 7 Backup saved my sanity when BitDefender imploded !!!

     

     

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