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    No local connection - No internet

    This is a discussion on No local connection - No internet within the Sky Broadband help forums, part of the Sky Broadband help and support category; ok so I just reinstalled Windows XP home edition on my grandparents computer and had problems with the sky setup ...

    1. #1
      chrissyboy's Avatar
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      No local connection - No internet

      ok so I just reinstalled Windows XP home edition on my grandparents computer and had problems with the sky setup straight away. Firstly I had to install SP1 to the machine which I did and then after turning off all firewalls and anti virus programmes I continued to run the Sky broadband setup CD. All lights on the router seem to be on correctly but in the final phase it does not make a connection, keep getting the message saying "you are not quite ready yet".

      I have run all diagnostics, the machine does not find and Ip address and when I look in Network Connections under the control panel there is no new connection or local area connection, the only one there is for my ethernet adaptor that seems to be connected.

      I have spent an hour or so on the phone to tech support who have run through the same things as me as well as manually inputting an ipaddress.

      One guy made the suggestion that maybe my ethernet drivers were not up to date as I had reinstalled windows but I cant see a problem with the current drivers and it seems to be reaching the router fine.

      Can anyone help? It would be much appreciated.


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    3. #2
      PaulSky's Avatar
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      Re: No local connection - No internet

      If you are connecting via ethernet then all you will see in network connections is an icon for the network adaptor. Just because windows says something is working properly it doesn't necessarily mean it is. Do you have any red or yellow symbols in device manager for anything?

    4. #3
      Isitme's Avatar
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      Re: No local connection - No internet

      How are you trying to connect? You should just click the IE icon, IE will open and you are on line. If you have used the Sky disk you may have a Sky icon which is not working.

      In Network Connections, right click the icon and select Properties. Tick the box at the bottom for Show on Desktop. The other is usually ticked be default. When the icon appears in your tray, if it has a red mark it is not connected, right click it and select 'Repair' If there is no red mark you are connected.

      If you are still unable to connect to the internet, reset the router by pushing a biro point into the reset hole on the rear. Hold it there until the lights flash.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #4
      chrissyboy's Avatar
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      Re: No local connection - No internet

      I have no crosses or explantion marks against anything in my device manager. I have also tried to run it through the ie programme but no luck. I have also reset the router by pushing a pen into the back, no joy. Next im going to try installing the lot on my laptop to see if it works. If it works then im guessing its the ethernet card, if it does not then there must be a problem with one of the parts sky sent through. How easy is it to get an engineer out these days?

      By the way thanks for the help so far.

    6. #5
      Isitme's Avatar
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      Re: No local connection - No internet

      Probably too late but you don't need to install anything. Just plug in the ethernet cable, give it a minute to connect, click the EI icon and you should be on line.

      Please tell us if you were trying to connect using wireless?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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