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    random disconnects

    This is a discussion on random disconnects within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hey all, Im starting to get a bit annoyed about this now. At any time my router will just disconnect, ...

    1. #1
      jez5758's Avatar
      jez5758 is offline Sky User Member
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      Exclamation random disconnects

      Hey all, Im starting to get a bit annoyed about this now. At any time my router will just disconnect, then connect itself back within about 10 seconds. It never happens when i am connected with an ethernet cable, but when im wireless connected is guarenteed to happen. Its a dg834gt v1 router and im on the sky bb max pacakge. Here are my stats:

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 9993 10412 0 10480 20359 00:06:37
      LAN 10M/100M 193749 43210 0 317 28 71:34:51
      WLAN 11M/54M 5009180 3693054 0 2666 3544 71:28:26

      ADSL Link Downstream Upstream
      Connection Speed 10154 kbps 764 kbps
      Line Attenuation 35.5 db 20.0 db
      Noise Margin 7.8 db 15.0 db

      If anyone can help, i would appreciate it. Thanks
      Last edited by jez5758; 05-03-09 at 10:11 PM. Reason: forgot to say about broadband package


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    3. #2
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
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      Re: random disconnects

      Wireless is pants as a way to connect and carry data. You could try swapping wireless channels but by far the best option is to use the ethernet cable or fit a couple of homeplugs to do away with the wiring.

    4. #3
      PaulSky's Avatar
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      Re: random disconnects

      What channel is the router on?

    5. #4
      Steven_Belfast's Avatar
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      Re: random disconnects

      As the rotuer is a dg834gt v1 the channle is not going to be set to auto,
      So you mite want to change this to a higher number some above 10,

      Regards
      Steven

    6. #5
      PaulSky's Avatar
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      Re: random disconnects

      Yep lol Always my first port of call for our Phase 2 routers just in case.

    7. #6
      Isitme's Avatar
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      Re: random disconnects

      Do you mean the router disconnects from the internet when you use wireless, or simply the wireless disconnects from the PC. If it is the former, it could be a faulty router. If the latter, probably interference.

      In the V1 router, set the mode to g+b, or g only, the default setting of Auto108Mbps, sometimes does not work too well. Try setting to channel 13 and work your way down until you find the most stable one.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #7
      jez5758's Avatar
      jez5758 is offline Sky User Member
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      Re: random disconnects

      Hi, im a bit confused about that one. The first thing that happens is my msn signs me out, then i cant browse. But the connection icon in the taskbar still reports that its connected. I can access the router page and it says disconnect in the status, and after about half a minute or so it comes up with success, and i can browse and sign into msn again. Stupid question, but could it be msn? i wasnt signed into it the other night and i had no problems whatsoever. Thanks to everyone who has helped so far. Cheers

    9. #8
      Isitme's Avatar
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      Re: random disconnects

      So it is the router that is disconnecting from the internet. The icon in your tray will be referring to your connection to the router, which is not dropping.

      I have not heard of MSN knocking an internet connection out, I think it is just that you happen to be using it when your connection drops.

      Post the stats from your router, from your normal position and from the Test socket if you have one.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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