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This is a discussion on Help within the Sky Broadband help forums, part of the Sky Broadband help and support category; First of Hi to everyone as this is my first post. Here goes with my problem just had my line ...
- 05-03-09, 03:45 PM #1
First of Hi to everyone as this is my first post. Here goes with my problem just had my line activated on the 4/3/09 which isnt working only 2 lights on router the 1st and 3rd the router is a v2 sagem dont get any internet at all. now what i have done and found i have tried the three filters sky provided incase it was 1 of them at fault still the same, tried router straight from test socket still the same. phoned sky who told me it was a faulty lead so bought a new rj11 lead still the same no connection got back onto sky who said then it is a faulty router we will send you a new 1. but here is the thing if i use a bt to rj11 cable ie the type that come with my cordless phone without a filter connected it connects straight away would this work if router was faulty?
thanks in advance
- 06-03-09, 01:28 PM #2
No, it probably means the filters are faulty, especially as you have replaced the RJ11 cable. See if you can get hold of another filter to try it. It looks like you are going to have a spare router.
- 06-03-09, 08:46 PM #3
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 3133 3531 0 0 0 2:03:03
LAN 6141 5265 0 0 0 2:04:49
WLAN 0 0 0 0 0 2:04:24
ADSL Link Downstream Upstream
Connection Speed 1088 kbps 586 kbps
Line Attenuation 56.5 db 34.0 db
Noise Margin 16.6 db 12.5 db
- 06-03-09, 09:28 PM #4
Chances are that DLM has seen the errors on the line caused by the filter and reduced your speeds to try to stabilise it. You will need to let DLM contonue to see if it increases it now the fault is sorted.
If after 10 days it hasn't then a call to Sky may be needed.
- 07-03-09, 12:08 AM #5
ok thanks very much for your help