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    How Much does it cost to cancel my Sky BB?

    This is a discussion on How Much does it cost to cancel my Sky BB? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi I am about 7 months away from my contract expiring and I am fed up with the stupid throttling. ...

    1. #1
      Jezzer256's Avatar
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      How Much does it cost to cancel my Sky BB?

      Hi

      I am about 7 months away from my contract expiring and I am fed up with the stupid throttling. I want to cancel. All information I can find on this topic is to "ring sky" - something I reallyyyy don't want to do!

      So, how much roughly does it cost to cancel the contract early?

      Jez


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      Re: How Much does it cost to cancel my Sky BB?

      When you signed up it was for a 12 month contract.

      You can either ask for cancellations and see if they will release you early with no penalty or pay the balance of the contract off.

      So if for example you have 7 months left, it would be 7 x 17 (or whatever you currently pay)




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    4. #3
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      Re: How Much does it cost to cancel my Sky BB?

      Jezzer256
      You could ring Customer Relation on 02077053000 They are not tech you first get through to reception ask for Customer Relations and tell exactly what is happening and why you are unhappy with connect service and not what you really expected from Sky also that you have Sky+ HD and pleased with that they will more than likely offer you mac code and not charge you for the remainder of your contract. Hope everything goes well

    5. #4
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      Re: How Much does it cost to cancel my Sky BB?

      they might, though, say tough and you still have to pay...it's not guaranteed...
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      Re: How Much does it cost to cancel my Sky BB?

      IAmNotTheEnemy
      Ye of little faith
      The first time I rang and told them the problems I was having they offered me mac code and would not have to pay Sky BB any more money. The reason was I have Sky Tv and Sky talk and I was not going to stop my Sky Tv and Sky talk with line
      Jezzer256 only wants to get rid of Sky connect and their throttling

    7. #6
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      Re: How Much does it cost to cancel my Sky BB?

      I am currently in the queue to obtain a Mac code from Sky. But the line has gone dead. It's still connected, but I can't hear anything - no music or anything.

      Very annoying.

      I'll leave it connected for another 15 mins and if I have no joy I'll just phone the 'all other enquiries' line.

      Jez
      Last edited by Jezzer256; 05-03-09 at 12:43 PM.

    8. #7
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      Re: How Much does it cost to cancel my Sky BB?

      They will just put you through to cancellations, may as well save a little bit of time and sanity and go to the correct place first. It may be a call steering issue again this morning.

    9. #8
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      Re: How Much does it cost to cancel my Sky BB?

      Well, I got through eventually and the guy insisted that the issue could be fixed. So he gave me a ticket to speak to CST and hey presto, they said that I've "Already been informed that there is nothing that can be done about the issue". So I told him I'd like to cancel.

      He went a fetched a guy from cancellations who told me that I would have to pay the remainder of my contract (80) if I wanted to cancel now; and I'd have to do it via writing as no one at Sky has the authority to cancel subscriptions that are still within the contract period.

      So I've got an address to write to and I'll write them a firm letter expressing my dissatisfcation with the Broadband service, and we'll see where I get. My guess is that I'll end up sticking the contract out for another 8 months - be good to get away from the gaming side of things I guess!

      Cheers guys

      Jez

    10. #9
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      Re: How Much does it cost to cancel my Sky BB?

      They cannot refuse to give you a MAC code, even if you are in contract or owe them money.

      Tell them you want it and they have 5 days to supply it otherwise you will contact OFCOM.

      Don't use the word cancel otherwise that may be what you get, you want a MAC code.

    11. #10
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      Re: How Much does it cost to cancel my Sky BB?

      Jezzer256
      Hi first of all do exactly as Smithy99 I was told they could not do anything It I said I wanted to speak to someone who could. one of the CST said nobody can I said I want to speak to this mister nobody can so after a few chuckles he got his manager or someone with authority to ring me who sorted out the problem for me

      He went a fetched a guy from cancellations who told me that I would have to pay the remainder of my contract (80) if I wanted to cancel now; and I'd have to do it via writing as no one at Sky has the authority to cancel subscriptions that are still within the contract period.
      who the hell does he think he is WHO EVER IS READING THIS SKY EMPLOYEE think about it if your bosses are starting to get worried and Sky treat their Customers like this I would say get very worried
      Jezzer256sorry about rant but you are a person and every person has rights

     

     

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