This is a discussion on Slow,slow,slow within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, Newbie here. I've noticed over the past few weeks that my broadband has been getting slower & slower,particularly when ...
- 23-02-09, 08:59 PM #1
I've noticed over the past few weeks that my broadband has been getting slower & slower,particularly when watching streamed video.
Found your forum today & did a few speed tests. I have Sky Connect & have been on it for a few months with no problem. The local exchange is not enabled & I live a couple of miles away.
I didn't expect to get over 2 mb but was staggered to see my test come out at 700kbs max ranging down to 300. Upload speed is aboout 340kbs.
I phoned Sky tonight,hoping that it would be a simple matter to fix,but they seemed to think the problemlies with BT & have left me waiting for BT to do some checks at the exchange & will phone me back 'in a couple of days'.
I'm no expert,but does this sound likely?
Thanks in advance.
- 23-02-09, 11:42 PM #2
It could be a bt line problem , as connect is a rebranded BTproduct. Much rather i think connected to this
Sky Connect Broadband - Are you being slowed down?
- 24-02-09, 03:01 PM #3
Re: Slow,slow,slow,but they seemed to think the problemlies with BT & have left me waiting for BT to do some checks at the exchange & will phone me back 'in a couple of days'.
Don't wait for a call back, Sky tickets only seem to last for 3 days then they are marked 'resolved' whether they are or not. Call back within 3 days of you original call to find out what is going on.
- 26-02-09, 06:05 PM #4
Thanks for the replies folks.
Sky phoned today & said that BT have reconfigured the line. I am to leave the router switched on for the next 24 hours to allow it to find the optimum speed for my connection. Fair enough I thought.
Then he told me that with the reconfiguration I 'should' be able to recieve 512kbs. I pointed out to him that at the worst times I have been down to 300, albeit briefly. For the past couple of days I seem quite stable at 1300 kbs.
The guy sounded quite flustered when I told him this & told me I lived too far away from the exchange (2 miles).
I'm confused,I thought I would be talking to people who know their stuff,but this guy seemed quite incompetent.
Will wait & see,at least the ticket is still open.
- 28-02-09, 12:25 PM #5
Still running slowly here i'm afraid. Unable to watch streamed video,which is just about all I want to do. Just done another speed test which told me my Download speed = 936 & Upload = 362.
Also got my router stats,which are:
ADSL Link Downstream Upstream
Connection Speed 1152 kbps 448 kbps
Line Attenuation 59 db 31 db
Noise Margin 15 db 17 db
Any clever folk out there who can interpret these for me?
Many thanks in advance.
- 28-02-09, 12:35 PM #6
Get a proper BT line test - ask $ky to get Openreach to do this + Try rebooting the Router - check for old Extension wiring in your house, if it's there - disconnect it - get a frontplate 2000 for the front of your master NTE5A BT Openreach socket (if you have one) I too live over 2miles from the Exchange on a good day I get 2Mbps bad days it's down to 1700 - good luck
- 28-02-09, 12:36 PM #7
You have quite a high noise margin, so try powercycling you router by turning it off for a couples of minutes, then turn it on again. See if you can get a higher sync. If you do, your speed will not increase immediately, it could take 2 or 3 days for your Profile to adjust..
Before you do that, Go to BT Performance Tester enter your phone number then your ADSL username. This will do an official BT speed test and show your present profile. Your ADSL username is <the LAN MAC number of your router, no colons, followed by> @skydsl You can also obtain this from the router by using one of the utilities available on the forum.
After you have powercycled, try it again and see what the results are.