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    Average Upload, horrific download speeds

    This is a discussion on Average Upload, horrific download speeds within the Sky Broadband help forums, part of the Sky Broadband help and support category; I've been having this problem for a while now, i phoned Sky's (admittedly awful) customer support base who spent an ...

    1. #1
      Helpmeee's Avatar
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      Unhappy Average Upload, horrific download speeds

      I've been having this problem for a while now, i phoned Sky's (admittedly awful) customer support base who spent an hour telling me how to set up the router and microfilters, reaching the exact same set up as before, since this obviously didnt sort the problem, they told us to phone BT who set up the line and get some one to check it out.

      I realise now this was just a way for them to end the call since BT said it was out of their hands.

      Im on the fastest broadband available in my area - inverclyde, scotland - I cant remember its exact speed but it was 5meg-8 meg i think.

      So basically the problem is download speeds that max out at 130KBPS, uploads that manage a much stronger 360 KBPS



      This period of awfull connectivity usually lasts a few weeks, occasionly the problem seems to fix itself for a few days, and the download speed rises to 3 meg whilst the upload stays the same.

      Since i am not very tech savvy i have no idea how to test other measurements of internet capability, however from what i can see, my upload speed works fine, so there must be something wrong with Dowload speed, and i doubt it is the modem.

      So if you have any tips, reccomendations or guides then please reply!

      its really frustrating has has been ongoing for about 3 months, i made the call about 2 months ago and the ineptitude of the Sky staff was incredibly frustrating, therefore i havent called back.


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    3. #2
      Isitme's Avatar
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      Re: Average Upload, horrific download speeds

      Post your stats from your normal router position and plugged into the Test socket. Details on how to obtain your stats can be found here -
      How to get your router statistics

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
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      Re: Average Upload, horrific download speeds

      Help from SKY support! That'll be a first

    5. #4
      IWasNotTheEnemy's Avatar
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      Re: Average Upload, horrific download speeds

      constructive response...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    6. #5
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      Re: Average Upload, horrific download speeds

      Quote Originally Posted by gollygosh View Post
      Help from SKY support! That'll be a first
      Why the've helped me in the past. That's a stupid statement.

     

     

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