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    3 months skyBB free?

    This is a discussion on 3 months skyBB free? within the Sky Broadband help forums, part of the Sky Broadband help and support category; I upgraded my SKY tv package to include SKY max BB on Jan 20th. I'm sure at the time it ...

    1. #1
      kaito1000's Avatar
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      3 months skyBB free?

      I upgraded my SKY tv package to include SKY max BB on Jan 20th.
      I'm sure at the time it included 3 months broadband free ... did i misread this at the time? - just received my latest sky bill with bb being charged from jan 20th, but have no evidence of the 3 month free deal. - was it only if i took skytalk? (which i didn't do)


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    3. #2
      steve16751's Avatar
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      Re: 3 months skyBB free?

      Go to My Sky Login go to Billing Centre there click on View my bill and there you will be able to
      see exactly what you are paying for usually it will show the bb price but is deducted of the TV

    4. #3
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      Re: 3 months skyBB free?

      Yes i know, but it's charging me for the broadband.. my question was about the possibility of 3 months free.

      20/01/2009 - 01/02/2009 Broadband Max 3.87
      01/02/2009 - 01/03/2009 Broadband Max 10.00
      01/03/2009 - 01/04/2009 Broadband Max 15.00

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      Re: 3 months skyBB free?

      Have a look at January's deals here:

      Sky User - Sky Pricing Roundup - January 2009




      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

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    6. #5
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      Re: 3 months skyBB free?

      Sorry if I did not understand your question I hope the address above is what you were looking for

    7. #6
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      Re: 3 months skyBB free?

      Cheers,


      Well according to that I think I'm right and Sky have made a mistake. And if I'm not right I'll try to argue that I am!

      " Free Sky Broadband Max for 3 months (unlimited broadband up to 16mb download speed) "

      I'm just happy i'm not going insane

    8. #7
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      Re: 3 months skyBB free?

      Hi when you ring just say have received sky bill but it is wrong I was told 3 months Free and it is even in the January sky deals that was one of the reasons I said Yes should have no problem especially if you treat the person you talk to as a long lost friend

    9. #8
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      Re: 3 months skyBB free?

      I had this exact same problem recently.. signed up in jan to sky talk line rental and max BB. Checked my online bill the other day and it didnt even add up, The deductions for the free broadband and line rental were present in the itemised bill but the total was still 20 over i.e. the same price i would expect to pay after the deal was up.

      I phoned sky and they couldnt explain why the total on the online bill did not match the line items checked my account and said that i wasnt getting the free broadband.. the lady then promptly credited my bill with 30.. All sorted...

    10. #9
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      Re: 3 months skyBB free?

      Fusion
      Great result and so easily adjusted
      kaito1000
      That is all you have to do

    11. #10
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      Re: 3 months skyBB free?

      kaito1000
      call customer service, they did this with me. I joined in January and according to my bill I'm being charged for bb. I called them up and was told there had been a mistake billing some accounts.

      Apparently I wont get my monthly cost reduced, I will just get a lump sum added to my credit. Although they couldnt do this when I was on the line as the systems had crashed, still got to call them back and arrange this...

     

     

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