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    New User - Need the name of replacement part

    This is a discussion on New User - Need the name of replacement part within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all, new to the site and am in need of a little help. My girlfriend recently got Sky+ and ...

    1. #1
      Law's Avatar
      Law
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      New User - Need the name of replacement part

      Hi all, new to the site and am in need of a little help.

      My girlfriend recently got Sky+ and broadband fitted at her house, and the guy who came and installed the dish did the cabling in the house for her as well.

      All was fine until a few days ago one of the cables got broken - she has tried to describe which part it is to me, but as I have never seen or used the set up, I really have no idea what she is trying to explain.

      Basically, I've been told that there is a cable running from the Sky+ box to the Wireless router. In the middle of this cable is a 'small white box that connects 2 wires'. The wire that goes from the Sky+ box to this small white box is the one that has been broken and needs replacing.

      I just need to know what this cable is so I can replace it!

      Thanks for any advice, apologize if this is in the wrong section, or wrong forum completely! Any pointers as to where else to go to find help would also be appreciated.

      Thanks again


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    3. #2
      Steven_Belfast's Avatar
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      Re: New User - Need the name of replacement part

      This sounds like the cable the connects the sky+ to the phone line ,
      If so sky should do a service call free of change to have this fixed ,
      So give them a call and make them aware of this.

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      Re: New User - Need the name of replacement part

      If its this part - its called an ADSL filter, and there should be 3 (that are similar) supplied with the Sky router.



      If it is the cable from the Sky+ box to the above bit, it could be one of these.

      RJ11 Male to BT Plug Male Cable




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      Re: New User - Need the name of replacement part

      Ah thanks for the replies, will give sky a call.

      I was aware that it was possibly the ADSL filter, just didn't want to act like I knew what I was on about then be wrong :-)

      Looks like that cable though, thanks NewsreadeR

    6. #5
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      Re: New User - Need the name of replacement part

      She will have got a couple of these with her router, does she have a spare one to replace?

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      Re: New User - Need the name of replacement part

      Quote Originally Posted by Steven_Belfast View Post
      This sounds like the cable the connects the sky+ to the phone line ,
      If so sky should do a service call free of change to have this fixed ,
      So give them a call and make them aware of this.
      This is what I thought it was too..

      If it's this cable a normal telephone cable will do.. Could get one from like B&Q or a shop that sells LL phones etc..

    8. #7
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      Re: New User - Need the name of replacement part

      I think the only way this cable could break is if the box was lifted and pulled or the wire was pulled, causing the wires to pull out of the plug. This would leave the plug in the socket, to remove it push down the little tag and pull it out. You may need a pair of long nose pliers or strong tweezers to do this.
      You need a standard modem cable, the cheaper the better

      TomD


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