Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 10 of 10

    6mb max down to just over 1 :(

    This is a discussion on 6mb max down to just over 1 :( within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi I switched over to the sky max package (with phone line as well) recently and this was activated on ...

    1. #1
      sickofitall_uk's Avatar
      sickofitall_uk is offline Sky User Member
      Exchange: 427
      Broadband ISP: Sky Max
      Router: Sagem F@ST 2504
      Sky TV: Sky Basic
      Join Date
      Feb 2009
      Posts
      5
      Thanks
      0
      Thanked 0 Times in 0 Posts

      6mb max down to just over 1 :(

      Hi
      I switched over to the sky max package (with phone line as well) recently and this was activated on the 3rd of February. I was syncing at about 6mb which i was happy with (i was previously with madasafish and was syncing at this for the last 12 months).

      I thought my connection seemed a bit slow of late and i ran a speed test yesterday only to discover my speedtest is now showing my downstream is now 1322 kbs.

      Needless to say I'm not happy with this at all!I haven't changed anything, moved any wires, added any phone extensions or anything. Here are my router stats

      Connection Speed 1530 kbps 252 kbps
      Line Attenuation 28.0 db 13.2 db
      Noise Margin 27.1 db 32.0 db


      I have tried the usual rebooting the router, attaching to the test socket etc. I have tried using the bt speedtester at Test Result but when I enter my number and hit go I always get the following error

      System Error Image not loaded

      The system is currently busy. Please try again shortly, however if this problem persists, raise the issue with your service provider.

      If anybody has any advice it would be very much appreciated!


    2. Advertisement
    3. #2
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
      Exchange: Marshalls Cross
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      St Helens
      Posts
      22,211
      Thanks
      108
      Thanked 373 Times in 304 Posts
      Blog Entries
      48

      Re: 6mb max down to just over 1 :(

      If you are on Max, the BT tester would not work. Max is on LLU not BT's product.




      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

      Follow us on Twitter @skyuser

    4. #3
      sickofitall_uk's Avatar
      sickofitall_uk is offline Sky User Member
      Exchange: 427
      Broadband ISP: Sky Max
      Router: Sagem F@ST 2504
      Sky TV: Sky Basic
      Join Date
      Feb 2009
      Posts
      5
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: 6mb max down to just over 1 :(

      ahh right, that explains the speed tester problem then!

      Any ideas why my speeds have dropped so much?I'm trying my best to avoid having to call customer services

    5. #4
      colic00's Avatar
      colic00 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Max
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      Feb 2009
      Posts
      14
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: 6mb max down to just over 1 :(

      Quote Originally Posted by sickofitall_uk View Post
      ahh right, that explains the speed tester problem then!

      Any ideas why my speeds have dropped so much?I'm trying my best to avoid having to call customer services
      Why are you avoiding ringing customer services? This does sound like the problem I had which was sorted over the phone today!

      My stats were similar to yours but my connection went from 9meg to 0.3meg!

      I rang them up today and they said the DLM got messed up and set me at a test setting.

      They sorted it out on the phone there and then and I am back up to 12meg.

      Just give them a ring and explain. I did not even have to wait in a queue and phone was answered straight away.

      Shame they had all my details incorrect and would not speak to me first time round. But all is good now

    6. #5
      sickofitall_uk's Avatar
      sickofitall_uk is offline Sky User Member
      Exchange: 427
      Broadband ISP: Sky Max
      Router: Sagem F@ST 2504
      Sky TV: Sky Basic
      Join Date
      Feb 2009
      Posts
      5
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: 6mb max down to just over 1 :(

      Hi colic00,
      I was kind of hoping it would sort itself out, wishfull thinking I guess!My problem does sound almost exactly the same as yours.
      I've been putting it off after some annoying experiences in the past with madasafish's customer service but it looks like this is the only way to get it sorted.
      Did you just call the general broadband number 08442 410 515 ?

    7. #6
      colic00's Avatar
      colic00 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Max
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      Feb 2009
      Posts
      14
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: 6mb max down to just over 1 :(

      Quote Originally Posted by sickofitall_uk View Post
      Hi colic00,
      I was kind of hoping it would sort itself out, wishfull thinking I guess!My problem does sound almost exactly the same as yours.
      I've been putting it off after some annoying experiences in the past with madasafish's customer service but it looks like this is the only way to get it sorted.
      Did you just call the general broadband number 08442 410 515 ?
      Yeah that is the number I rang then there is a couple of options. I rang around 1 in the afternoon and got straight through. As soon as I explained I had it activated on the 5th Feb but then it went downhill all of a sudden he knew what the problem was and resolved whilst I was on the phone. Took less then 5 mins to fix

    8. #7
      Steven_Belfast's Avatar
      Steven_Belfast is offline Sky User Member
      Exchange:
      Broadband ISP: Virgin
      Router: Non Sky Router
      Sky TV: Sky Basic
      Join Date
      Nov 2008
      Location
      Belfast
      Posts
      311
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: 6mb max down to just over 1 :(

      Well colic00 whats your speed like now ?

      And sickofitall_uk
      Give them a call you Noise margins are high and so could just be DLM capping the line ,
      As Colic said if this is the case its easy to fix and also going by your line stats you are in for a good connection man ,
      So i know you dont want to call them but if your capped it will not fix its self so get on the phone man ,

      Connection Speed 1530 kbps 252 kbps
      Line Attenuation 28.0 db 13.2 db
      Noise Margin 27.1 db 32.0 db

      Regards
      Steven

    9. #8
      colic00's Avatar
      colic00 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Max
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      Feb 2009
      Posts
      14
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: 6mb max down to just over 1 :(

      My speed went from the below



      To this


    10. #9
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: 6mb max down to just over 1 :(

      Try plugging it into the Test socket now. Your attenuation should easily support 16MB, there is noise on your line which is preventing this. Hopefully it is internal, which is easily fixed.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    11. #10
      sickofitall_uk's Avatar
      sickofitall_uk is offline Sky User Member
      Exchange: 427
      Broadband ISP: Sky Max
      Router: Sagem F@ST 2504
      Sky TV: Sky Basic
      Join Date
      Feb 2009
      Posts
      5
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: 6mb max down to just over 1 :(

      Hi Just thought I would give you an update if you are interested.

      I ended up sending an emai lthrough the help centre (kana I think it was called). I filled in the mail they sent me and then I got a reaply the next day, telling me my line speed had been increased to 12mb. I guess something got screwed up, everything seems fine now.

      These are my new stats
      Connection Speed 12280 kbps 764 kbps
      Line Attenuation 28.0 db 13.2 db
      Noise Margin 9.7 db 16.0 db

      Much better! Thanks for your replies

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION