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    how long before i get a reply

    This is a discussion on how long before i get a reply within the Sky Broadband help forums, part of the Sky Broadband help and support category; Lowering the delay can make a line unstable, to counteract this the sync speed is lowered to compensate. This is ...

    1. #11
      Isitme's Avatar
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      Re: how long before i get a reply

      Lowering the delay can make a line unstable, to counteract this the sync speed is lowered to compensate. This is obviously what has happened to you. With your high sync a drop of one sixteenth in the rate will hardly be noticeable.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


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    3. #12
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      Re: how long before i get a reply

      the reason why your sync speed has dropped is because your max delays have been dropped
      to 8 sometimes making the connection slower slightly try rebooting the router it will usually bring it back up

    4. #13
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      Re: how long before i get a reply

      Quote Originally Posted by briancst1 View Post
      try rebooting the router it will usually bring it back up
      Not if its been capped.

    5. #14
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      Re: how long before i get a reply

      Got a call for tech suppot today after i called them last night A very helpful man on the end of the line said about my speed issuses i asked about he said lets have a look and changed a few settings. Next i heard "that should fix it I will just have to test it" then he said i will just reset your connection and it should be back at 16.3meg then he confirmed it was back to 16381 kbps with a max delay of 8 just got home and.................

      see below very happy

      ADSL Link Downstream Upstream
      Connection Speed 16381 kbps 764 kbps
      Line Attenuation 29.0 db 13.5 db
      Noise Margin 6.8 db 14.5 db

      Thank you very much sky support man

    6. #15
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      Re: how long before i get a reply

      hope it stays stable...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

     

     
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