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    Wireless problem - limited or no connectivity

    This is a discussion on Wireless problem - limited or no connectivity within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, I'm having trouble getting connected via wireless. Am using: Windows XP Service pack 3 The black (will have a ...

    1. #1
      dt04's Avatar
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      Wireless problem - limited or no connectivity

      Hi,

      I'm having trouble getting connected via wireless.

      Am using:
      Windows XP Service pack 3
      The black (will have a look later as it seems it could be Sagem or Netgear!) sky router
      A Belkin wireless USB adaptor (will again find model number later)

      Right, I can connect via wireless with my other PC (Vista) and with 2 iPhones with no problems at all. I can also connect to the problem PC via the cable, however when I try to connect wireless I am having some problems.

      Now this may well be the obvious answer but when I try to use the Belkin software it is not picking up any signals at all. It also doesn't seem to allow me to change any settings which suggests that it may be a problem here!

      Despite this when I search for wireless connections through Windows it finds the sky connection and actually lets me connect. Once connected I then get Limited or No Connectivity and am unable to repair the connection as get a message that the IP address cannot be found (sorry this is not the exact message as am at work!).

      At one point I was on a screen where it shows the IP settings and it was trying to give the machine an IP and was but was then removing it again.

      After looking at a post on here I found and entered the following settings manually:

      IP address 192.168.0.100
      Subnet 255.255.255.0
      Gateway 192.168.0.1

      Preferred DNS 208.67.222.222
      Secondary DNS 208.67.220.220

      This then “seemed” to work as it said that it was connected and all seemed well however I was still not actually able to get the Internet to work even after I had rebooted.

      I am currently using WPA and removed this to see if this made a difference but unfortunately it was still the same.

      Have also tried turning off my firewall and anti virus to see if this made a difference but again it did not.

      Any help would be much appreciated.

      Thanks


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    3. #2
      Steven_Belfast's Avatar
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      Re: Wireless problem - limited or no connectivity

      Have you changed any of the other settings on the router ?
      Channle ( mite be set to auto ) change to some thing like 11 or 13,
      Mode try to set this to B only,

      When you scan for a network what is the signal like ?

      Steven

    4. #3
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      Re: Wireless problem - limited or no connectivity

      Try changing the DNS detail to this if changing channels does not work.

      Preferred DNS 192.168.0.1
      Secondary DNS leave black

    5. #4
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      Re: Wireless problem - limited or no connectivity

      Quote Originally Posted by macbeth View Post
      Try changing the DNS detail to this if changing channels does not work.

      Preferred DNS 192.168.0.1
      Secondary DNS leave black

      Why? What will this do?

    6. #5
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      Re: Wireless problem - limited or no connectivity

      If you have tried connecting without security and using manual addressing then it suggests there is something wrong with the adapter. Go to the manufacturers site and download the latest drivers. If you can get the drivers only, that will be better, don't bother with other software if it is offered separately.
      When you have done that, use the Add/Remove programs and the Device Manager if necessary, to remove all traces of the adapter and it's software and install the latest drivers. When you are installing, if you are forced to take the full package, you may be offered the option to install the adapter manager or use Windows. Select to use Windows.
      After you have done this, reboot and try to connect.
      If you still cannot connect, with ethernet disconnected and wireless running, open a Command Prompt and type ipconfig /all >enter. Copy and paste the results here.

      There is another thing you can check before you try the above and that is check in the router wireless settings that Wireless Isolation is not ticked(unlikely) or that the Wireless Access List is not set up. This would block new connections until the details are entered.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #6
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      Re: Wireless problem - limited or no connectivity

      Just a minor thing to add to Isitme's excellent advice - check in Device Manager that the USB device is not set to Power off to save power!
      Geoff, York.
      Can't call me a Luddite now!


    8. #7
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      Re: Wireless problem - limited or no connectivity

      I had this problem a couple of days ago.
      Try switching the router off for about 30 seconds and then turn it back on again and try to connect to it and it should work again.

    9. #8
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      Re: Wireless problem - limited or no connectivity

      Might want to tell us what channel is in use on the router too in case its just a channel issue.

    10. #9
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      Re: Wireless problem - limited or no connectivity

      Quote:
      Originally Posted by macbeth
      Try changing the DNS detail to this if changing channels does not work.

      Preferred DNS 192.168.0.1
      Secondary DNS leave black

      Why? What will this do?

      you telling the DNS to look for the router.

    11. #10
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      Re: Wireless problem - limited or no connectivity

      limited or no connectivity generally means there is an ip conflict with another system on the network, change your:

      IP address 192.168.0.107
      Subnet 255.255.255.0
      Gateway 192.168.0.1

      Preferred DNS 192.168.0.1
      Secondary DNS _ _ _._ _ _._ _ _._ _ _(blank)

      best of luck, misfit96

     

     
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