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    Monthly Usage Exceeded

    This is a discussion on Monthly Usage Exceeded within the Sky Broadband help forums, part of the Sky Broadband help and support category; This month I will end up going over the Base package 2GB usage limit. (I think about double!) Do Sky ...

    1. #1
      dgilbert2's Avatar
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      Monthly Usage Exceeded

      This month I will end up going over the Base package 2GB usage limit. (I think about double!)

      Do Sky actually monitor usage levels and will they ask me to upgrade to the mid package, as per the T&C's?


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    3. #2
      Steven_Belfast's Avatar
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      Re: Monthly Usage Exceeded

      Hello,

      Yes do sky monitor usage,
      You could end up having your mac address suspended for this its done by a case by case basis .

    4. #3
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      Re: Monthly Usage Exceeded

      Think if its a one off they may be a bit sympathetic, continual abuse would lead to suspension and an upgrade letter.

    5. #4
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      Re: Monthly Usage Exceeded

      Quote Originally Posted by Steven_Belfast View Post
      You could end up having your mac address suspended for this its done by a case by case basis .
      I very much doubt anyone would get suspended for going over their months allowance one time and even if he does they would have to give the user and chance to upgrade first and suspension would be lower down the list of possibilities.

    6. #5
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      Re: Monthly Usage Exceeded

      Yes do sky monitor usage,
      They do not seem to be able to do it with Connect!

      You could end up having your mac address suspended for this its done by a case by case basis .
      This is a long way down the line according to the T & Cs-
      If you exceed your Usage Cap, we will contact you to let you know that you have done so.
      If, in subsequent months, your usage continues to exceed your Usage Cap, we will continue to contact you to ask you to reduce your usage immediately. If after a reasonable period of time your usage still exceeds your Usage Cap, then we may do one or more of the following things by notice in writing (including by email):

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


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    7. #6
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      Re: Monthly Usage Exceeded

      As i said you could end up ,

      Could and end up being the key words .

    8. #7
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      Re: Monthly Usage Exceeded

      They might be asked if they would like to join Connect

     

     

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