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    BT engineer coming to look at my line problem

    This is a discussion on BT engineer coming to look at my line problem within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by Isitme Edit - Don't waste your time phoning Sky, even if you are capped, your noise margin ...

    1. #31
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      Re: BT engineer coming to look at my line problem

      Quote Originally Posted by Isitme View Post
      Edit - Don't waste your time phoning Sky, even if you are capped, your noise margin shows that it is needed.
      My noise margin dropped in line with the sync speed, it wasn't abnormally high when it dropped to <6500kbps, it remained near 7dB, so I'd recommend the OP get Sky to check it out.
      I Used To Have An Open Mind, But My Brain Kept Falling Out



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    3. #32
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      Re: BT engineer coming to look at my line problem

      Quote Originally Posted by Isitme View Post
      The noise margin can change from second to second, it is nothing to worry about unless it drops very low. Even then, with the new firmware, the connection will probably hold up until you go below zero. If you check it about 6 or 7 this evening you will probably find it is down below 7dbs, but don't worry if it is not

      Edit - Don't waste your time phoning Sky, even if you are capped, your noise margin shows that it is needed.
      Will post my stats again tonight.

      It does seem very strange that the noise margin has increased suddenly today after all this time

    4. #33
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      Re: BT engineer coming to look at my line problem

      It's not strange at all with the number of things that can impact line performance.

    5. #34
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      Re: BT engineer coming to look at my line problem

      Eddy
      Your line was messed up by DLM, this one isn't, it is just a bad line or has faults. The danger in phoning Sky is if they find nothing wrong they are liable to cap the line further. Don't ask me why, I know it happens.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #35
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      Re: BT engineer coming to look at my line problem

      Here are the stats taken at 6.50 pm

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 3930972 6261700 0 0 0 986:10:31
      LAN 6786922 4399706 0 0 0 986:11:24
      WLAN 0 0 0 0 0 0:00:00
      ADSL Link Downstream Upstream
      Connection Speed 8447 kbps 764 kbps
      Line Attenuation 35.5 db 16.6 db
      Noise Margin 7.9 db 15.0 db

    7. #36
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      Re: BT engineer coming to look at my line problem

      Can you try booting your router? I have just noticed you are showing an uptime of over 41 days, so you have not had a resync in that time. What many forget is that the speed will not go up if you don't reboot. It will come down if the noise margin falls and causes a disconnection, but it will never go up, the noise margin will rise.

      If you reboot and the speed does not rise and you sync again at 7.9-8, it means your line would take a bit more. Try a reboot.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #37
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      Re: BT engineer coming to look at my line problem

      Quote Originally Posted by Isitme View Post
      Can you try booting your router? I have just noticed you are showing an uptime of over 41 days, so you have not had a resync in that time. What many forget is that the speed will not go up if you don't reboot. It will come down if the noise margin falls and causes a disconnection, but it will never go up, the noise margin will rise.

      If you reboot and the speed does not rise and you sync again at 7.9-8, it means your line would take a bit more. Try a reboot.
      Latest stats taken 7.14 am

      System Up Time: 998:35:48

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 3972229 6322056 0 0 0 998:34:55
      LAN 6938904 4513519 0 0 0 998:35:48
      WLAN 0 0 0 0 0 0:00:00
      ADSL Link Downstream Upstream
      Connection Speed 8447 kbps 764 kbps
      Line Attenuation 35.5 db 16.6 db
      Noise Margin 8.2 db 16.0 db

      Now going to reboot router

    9. #38
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      Re: BT engineer coming to look at my line problem

      After reboot

      System Up Time: 0:04:46

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 360 389 0 0 0 0:03:39
      LAN 2226 1800 0 0 0 0:04:46
      WLAN 0 0 0 0 0 0:00:00
      ADSL Link Downstream Upstream
      Connection Speed 8445 kbps 764 kbps
      Line Attenuation 35.5 db 16.7 db
      Noise Margin 7.3 db 16.0 db

    10. #39
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      Re: BT engineer coming to look at my line problem

      After another reboot

      System Up Time: 0:21:38

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 813 969 0 0 0 0:20:24
      LAN 11836 9432 0 0 0 0:21:38
      WLAN 0 0 0 0 0 0:00:00
      ADSL Link Downstream Upstream
      Connection Speed 8446 kbps 764 kbps
      Line Attenuation 36.0 db 16.7 db
      Noise Margin 7.2 db 15.5 db


    11. #40
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      Re: BT engineer coming to look at my line problem

      dont keep switching it on and off some times that can been seen as a fault and can lower your speed to compensate

     

     
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