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    Repeated disconnections

    This is a discussion on Repeated disconnections within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi All, I'm sorry if this same question has been asked a thousand times, but I'm getting pretty frustrated now! ...

    1. #1
      tphillips's Avatar
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      Exclamation Repeated disconnections

      Hi All,

      I'm sorry if this same question has been asked a thousand times, but I'm getting pretty frustrated now!

      For the last 2 months or so, my broadband has been disconnecting at random intervals. I used to be completley fine with reliable connections. Sometimes it just sits with 2 light on the top and doesn't even try to reconnect..... I have noticed that when this occurs, the router status says connected, but the upstream and downstream speeds are both 0kbps. Weird.

      I use the black netgear router to connect and it is plugged into what I believe to be my master socket. Having said that, it is an old style non-split master socket with 2 sockets on the front. (Both work but cause equal issues.)

      My Current router stats are as follows:

      Connection Speed 15230 kbps 764 kbps
      Line Attenuation 25 db 13 db
      Noise Margin 7 db 17 db

      However last night, when I was checking, the download noise margin was ranging between 1 and 3!

      Luckily I have a home automation system which allows me to automate checking a ping, and if it fails it will power cycle the router. This occurs every 10 minutes and logs to a file, so I can see when and how often the router is failing. Its very random, sometimes its almost every 10 mins for an hour, and sometimes it stays up for hours. Strangely, we were away for a couple of days and it stayed up 100%!

      I have rung sky twice and also BT, but they are both useless.... I'm considering replacing my master socket with an eBay sourced one, but I would appreciate your views before I attempt this.

      Cheers,

      Tris


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    3. #2
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      Re: Repeated disconnections

      Do you have extensions wired into the Master socket? If so this could be your problem and fitting an NTE5 linebox would probably fix it. This is not guaranteed as the problem could be in your external line, in which case an NTE5 socket would enable you to prove this one way or another.

      As long as you are aware that BT do not look kindly on you changing the socket yourself, there is no reason why you can't do it. Be careful if buying from eBay as there is a lot of junk sold there masquerading as 'BT Approved'. I would recommend that you use a good supplier, such as Run-it-Direct There you will find quality gear, backed up by good support. They post on the forum and I think give a discount to forum users.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
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      Re: Repeated disconnections

      Quote Originally Posted by tphillips View Post
      I'm sorry if this same question has been asked a thousand times
      Well, twice by you

      Thread moved from Sky Broadband Exchange forum and duplicate post in Sky Broadband Help has been deleted. One thread per issue please. Duplicates just clutter up the forum and waste members time if someone else has already answered.

    5. #4
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      Re: Repeated disconnections

      A twin socket is unlikely to be the master, unless there were two lines at some time, I would try and find the master socket and remove the ring wire from terminal "3" as a first move.

    6. #5
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      Re: Repeated disconnections

      This is the master socket I have:

      http://www.thinkbroadband.com/images...old2-450px.jpg

      The one on the left.

      It is quite an old house . . . . . Whaddya' think?
      Last edited by tphillips; 12-02-09 at 02:56 PM. Reason: spelling

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      Re: Repeated disconnections

      Well if you take it off the wall and look inside, if it is the master you will see a number of components inside, remove any wires connected to 3

    8. #7
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      Re: Repeated disconnections

      Great! Ill try that, thanks

    9. #8
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      Re: Repeated disconnections

      Nope, I have disconnected the bell line from socket 3, and I'm still having problems...

      My current stats:

      Connection Speed 13801 kbps 764 kbps
      Line Attenuation 25 db 13 db
      Noise Margin 3 db 16 db

      Any other suggestions? I think its the master socket as there is a big capacitor / resistor in there...

    10. #9
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      Re: Repeated disconnections

      O.k you could look at all youe extension sockets, they should contain no components (the capacitor and resistor) but if they do disconnect the ring line from 3 at those sockets as well.
      If this still does not help, then a NTE-5 master and filter faceplate is the way to go

     

     

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