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    8M down to 0.5M

    This is a discussion on 8M down to 0.5M within the Sky Broadband help forums, part of the Sky Broadband help and support category; Dowsey... the OP is on Connect and has had his package reduced for no reason by BT but a quick ...

    1. #11
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
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      Re: 8M down to 0.5M

      Dowsey...

      the OP is on Connect and has had his package reduced for no reason by BT but a quick regrade wil sort out...

      you're on Mid (apparently) and in your 2 other posts have just had a bitch without giving ANY information as to your setup at present or router stats...perhaps read some of the other threads or read the sticky threads at the tops of the forms and provide the info and we can comment further but i suspect you've either got setup wrong or you're on a long line...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket


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    3. #12
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      Re: 8M down to 0.5M

      ok, so I have just come back home after a few days away and my router is now synced at 8128 again, however throughput is still slow.

      I think they may still be looking at the problem as they havent been back in contact with me to say anything is fixed yet. If bt have regraded the connection would you expect the profile to go back to 8M (or somewhere near that anyway) straight away to or will that take time? BT Speedtester shows my profile is still only 500kbps

      Test1 comprises of Best Effort Test: -provides background information.
      Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
      IP profile for your line is - 500 kbps
      Actual IP throughput achieved during the test was - 459 kbps

    4. #13
      IWasNotTheEnemy's Avatar
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      Re: 8M down to 0.5M

      now you have a stuck IP profile...it can take up to 10 days for it to adjust as it's in affect retraining the line...

      might be worth turning it off a few times for a minute at a time to try and force it but it should do it automatically...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    5. #14
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      Re: 8M down to 0.5M

      hurrah - my profile finally went back up, although the throughput still seems a bit slow.


      Test1 comprises of Best Effort Test: -provides background information.
      Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
      IP profile for your line is - 7150 kbps
      Actual IP throughput achieved during the test was - 3647 kbps

    6. #15
      IWasNotTheEnemy's Avatar
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      Re: 8M down to 0.5M

      it will during peak hours (5-midnight-ish)...but at least it's now set correctly...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

     

     
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