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    Slow download speeds [again]?

    This is a discussion on Slow download speeds [again]? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Has anyone on sky max been noticing some slow download speeds? Today and Last night, myself, my mother and my ...

    1. #1
      pantryboy's Avatar
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      Slow download speeds [again]?

      Has anyone on sky max been noticing some slow download speeds? Today and Last night, myself, my mother and my brother have all noticed VERY, VERY slow download speeds. Usually I am able to download at 500kb/s (download speed) with no problem, with both my mother and brother browsing the internet and on youtube, whathaveyou. How ever, I've just done a speed test on speedtest.net and these are the results:


      Does that look like a sky max connection to you?
      Router Stats (And this is the bit that confuses me)

      Modem
      ADSL Firmware Version 6.02.01.00
      Modem Status: Connected
      DownStream Connection Speed: 8128 kbps
      UpStream Connection Speed: 448 kbps
      VPI 0
      VCI 38

      ADSL Link Downstream Upstream
      Connection Speed 8128 kbps 448 kbps
      Line Attenuation 24 db 5.5 db
      Noise Margin 8 db 25 db

      Any ideas? I'm confused because EVERYthing seems like it should be. Im ftping some files to a dedicated server, but I wasn't doing that last night and I had similar speeds. I'm thinking about going to Kana, but would like to consult you guys first. Thanks in advance,

      ~pantryboy

      EDIT: another speed test

      Ping is going up for some reason O_o


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    3. #2
      googleme's Avatar
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      Re: Slow download speeds [again]?

      You're on connect, and getting throttled at peek times. 448 on the upload is the connect package speed.

    4. #3
      Isitme's Avatar
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      Re: Slow download speeds [again]?

      To be honest it looks more like a Connect connection to me. Have you checked your account to see what you are being charged for?

      Your upload speed is the clue

      If you are on Connect, the forum is full of similar complaints at the moment.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #4
      pantryboy's Avatar
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      Re: Slow download speeds [again]?

      I know I'm not on connect - I filled out the form for my Mum as she had NO idea wtf she had to do

      @googleme
      Any way I can get unthrottled?

      Thanks.

    6. #5
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      Re: Slow download speeds [again]?

      I think we can assure you, it is Connect, check the account details in MySky. If it was Max it would be syncing at almost twice the speed.
      Have a look at this thread -
      Sky Connect Broadband - Are you being slowed down?

      Edit What exchange are you on?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #6
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      Re: Slow download speeds [again]?

      No way of getting unthrottled at the mo, it's all to do with usage 1.4 gig a day is being thrown around at the mo.

      Maybe worth using a netmonitor see linkey below(For one machine), the is another one on this site somewhere for multiple machines, also for single machines.

      Have a look at

      Sky Connect Broadband - Are you being slowed down?

    8. #7
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      Re: Slow download speeds [again]?

      no idea what exchange I'm on.

      Ill get the netmonitor now.

    9. #8
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      Re: Slow download speeds [again]?

      Confirmed, it is connect. Sorry, was SURE it was Max O_o

    10. #9
      Isitme's Avatar
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      Re: Slow download speeds [again]?

      You are not the only one who has thought they were on LLU when they were not. How much is being paid for it? If it is 5 then there is a good chance your exchange is being upgraded soon, if it is 17 then it could be a long time before it happens.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    11. #10
      pantryboy's Avatar
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      Re: Slow download speeds [again]?

      Looks like I'm waiting a long time then. It's been fine since I got it. Was assured no bandwith limits, look where I am now.. Doesn't help mother just got redundant, damned Credit Crunch.

     

     

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