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    Only getting 512kb download speed?? Was hoping for more

    This is a discussion on Only getting 512kb download speed?? Was hoping for more within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, I have the sky Mid package for my broadband and after much hassle I finally got connected around a ...

    1. #1
      AFK_Matrix's Avatar
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      Only getting 512kb download speed?? Was hoping for more

      Hi,

      I have the sky Mid package for my broadband and after much hassle I finally got connected around a week ago although my broadband was activated back around the 12th December 2008.

      So I have had a look at the router statistics and this is what it is showing:

      Connection Speed: Down = 507kbps Up = 252kbps
      Line Attenuation: Down = 51db Up = 32db
      Noise Margin: Down = 27db Up = 2147483647 db

      I was told by sky that my line should get 3mb as I am quite a way from the exchange but I was happy with 3mb but to not even get 1mb is a bit harsh!!

      I have even plugged my router into my master socket in the test socket and still it shows as only a 507kbps download speed. If I phone up sky can they do anything about this at all?

      Thanks for you help.


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    3. #2
      googleme's Avatar
      googleme is offline Sky User Beta tester
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      Re: Only getting 512kb download speed?? Was hoping for more

      By the looks of things you are capped, give them a call 08442 410515, and they should be able to uncap you. Plug in the master socket/test when you call to save time etc..

    4. #3
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      Re: Only getting 512kb download speed?? Was hoping for more

      I'm having the same issue.

      slow download speed, is this as good as it gets? sky says it is.

      Got told I have to wait a few days before they can do anything.

    5. #4
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      Re: Only getting 512kb download speed?? Was hoping for more

      Looking at the OP's connection date he should have completed DLM by now

    6. #5
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      Re: Only getting 512kb download speed?? Was hoping for more

      Turnbull, with regards to the thread hijack in the other thread, did you read your welcome letter telling you about DLM?...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    7. #6
      AFK_Matrix's Avatar
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      Re: Only getting 512kb download speed?? Was hoping for more

      Thanks googleme. I will give them a call tonight and hopefully get it all sorted. When you say I should have completed my DLM (what is this?) is this from when my broadband was activated and not when I first plugged my router in? As Sky managed to somehow get my flat number wrong so I had a 3 week delay before I got anywhere

      Oh I also forgot to say that when I have my phone plugged into my master socket without the microfilter I was getting quite a bad line when phoning people. With the microfilter plugged in I now only get the noise when I lift the phone off the hook, the actual call is noise free. Could this be adding to the problem?
      Last edited by AFK_Matrix; 28-01-09 at 11:25 AM.

    8. #7
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      Re: Only getting 512kb download speed?? Was hoping for more

      All phones and other devices like digiboxes must pass through a filter. If you have not been doing this, that probably accounts for the cap. If DLM ran when you did not have everything running through filters it would see this as a noisy line and cap you accordingly.

      To get the best results you should plug into your Test socket, which will be behind your Master socket faceplate if you have one. If you have extensions hard-wired into the master socket, you should consider fitting a filtered faceplate. This isolates all the internal wiring and reduces the chance of interference.

      Phone Sky, late evening is best; and ask them to lift the cap on your connection.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #8
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      Re: Only getting 512kb download speed?? Was hoping for more

      Well I got my broadband all sorted in a 10min call to sky. Got bumped upto their Tier 2 people and he put my speed upto 3mb and said to keep an eye on it incase it drops again.

      Quite pleased it didn't take long to fix!! Thanks everyone for you help.

    10. #9
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      Re: Only getting 512kb download speed?? Was hoping for more

      Glad its all sorted for you.

     

     

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