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    Confused: throttling or just useless?

    This is a discussion on Confused: throttling or just useless? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hello all , You mite want to read up on this , SKY BROADBAND CONNECT TRAFFIC MANAGEMENT POLICY In addition ...

    1. #21
      Steven_Belfast's Avatar
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      re: Confused: throttling or just useless?

      Hello all ,

      You mite want to read up on this ,

      SKY BROADBAND CONNECT TRAFFIC MANAGEMENT POLICY

      In addition to the monthly Usage Cap, this Traffic Management Policy applies to you if you take Sky Broadband Connect.

      Excessive use during peak time

      We will monitor your Sky Broadband usage during peak times from 5pm to 12am each day. This is when the majority of customers use the network and when speeds could be affected by the excessive usage of a minority. If we consider that your usage is excessive during peak times we may slow down your connection for the rest of the day so that it has less affect on others. Only a very small number of customers will be affected by this (less than 2%). If you are affected, we will only slow down the speed you can get during peak times for applications which use a lot of bandwidth (for example, streaming, peer-to-peer and newsgroups) and which have a negative affect on other customers. You will still be able to use Sky Broadband to do other things normally such as browsing, email, instant messaging and VOIP. There are no restrictions in place outside of peak times.

      Traffic management of our Network

      To ensure we provide a sustainable quality broadband service to our customers, we continuously monitor and efficiently manage the Sky Network as a whole. To do this, during peak times (from 5pm to 12am each day), we may slow down the speed that all Sky Broadband Connect customers can get on certain applications which we consider use up a lot of bandwidth (for example peer-to-peer and newsgroups) and which have a negative affect on other customers There are no restrictions in place for applications such as browsing, email, streaming, instant messaging and VOIP during peak times. We do not put restrictions on our network outside of peak times.

      ACCEPTABLE USE POLICY

      Irrespective of which Product you have subscribed to, our Acceptable Use Policy (“AUP”) will apply to you and those who you allow to use Sky Broadband.

      If you have any queries about our AUP, you can contact us by emailing abuse@sky.com.


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    3. #22
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      Question re: Confused: throttling or just useless?

      Quote Originally Posted by Steven_Belfast View Post
      we may slow down the speed that all Sky Broadband Connect customers can get on certain applications which we consider use up a lot of bandwidth (for example peer-to-peer and newsgroups) and which have a negative affect on other customers
      Is it just me or does this not make any sense ?

    4. #23
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      re: Confused: throttling or just useless?

      I have to agree with mailliw, even little or large usage will get throttled, so whats the point in paying sky for 40gb limit when you cant get anywhere near it, a friend of mine is on Plusnet, 20gb limit, last month 130gb d/l, NOT A PROBLEM as was of peak d/l but we dont get even that, well not in my case, ANYTIME I try to d/l, wallop!!, line shuts down, SKY wise up"""""

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      re: Confused: throttling or just useless?

      Quote Originally Posted by Steven_Belfast View Post
      Is it just me or does this not make any sense ?
      To me that makes perfect sense, however Sky do appear to be not sticking to their side of the bargain. For example, everyone who is on Connect, downloading a little or a lot appear to be having the same problem - throttled at peak time.

      To me, their statement implies, if you take the mickey, we will penalise you, and not, we will penalise everyone.




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    6. #25
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      re: Confused: throttling or just useless?

      Yep i am with you there man ,

      How ever they have broke this into 2 parts now ,


      Excessive use during peak time & Traffic management of our Network

      Its Traffic management of our Network that gets all connect customers .
      With a bit of luck they mite change there minds on this as i can tell from some of the posts folks are not to happy about this .

    7. #26
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      re: Confused: throttling or just useless?

      It is pointless arguing about it, but Sky state-
      There are no restrictions in place for applications such as browsing, email, streaming, instant messaging and VOIP during peak times.
      This is patently not true.

      TomD


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    8. #27
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      re: Confused: throttling or just useless?

      Thats a good point there man ,

    9. #28
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      re: Confused: throttling or just useless?

      Paul / paulo de muchi. Still being throttled? I've heard nothing from Sky about being moved across to the LLU service. You?

      Will

     

     
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