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    20-30kb/s Download speed.

    This is a discussion on 20-30kb/s Download speed. within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hello, I'm on the mid range broadband package for Sky after upgrading around October last year, we were on the ...

    1. #1
      Incredible's Avatar
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      20-30kb/s Download speed.

      Hello, I'm on the mid range broadband package for Sky after upgrading around October last year, we were on the free package and I was experiencing similar issues as I am now, and they told me 'You'll have to upgrade to take advantage of higher download speeds', so I did this and everything was fine. Than last weekend the internet went down from around 11am - 8pm after spending hours on the phone with Sky, trying to solve the problem they told me it was something to do with the wires and that they'll get back in touch with me. An hour or two later the internet miraculously worked again and everything seemed to be fine, including the download speed. Than this weekend my download speeds have just been incredibly low, I have no idea why.

      Hopefully you can help


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    3. #2
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      Re: 20-30kb/s Download speed.

      Can you post some stats and confirm if you are connecting via ethernet or wireless. Also are you using any extentions .

      How to get your router statistics

    4. #3
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      Re: 20-30kb/s Download speed.

      ADSL Link Downstream Upstream
      Connection Speed 7968 kbps 416 kbps
      Line Attenuation 32.0 db 19.0 db
      Noise Margin 7.3 db 13.0 db

      I'm using home plugs

    5. #4
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      Re: 20-30kb/s Download speed.

      Your not capped by the look of things. How are things if you just connect hard wired to the master socket

    6. #5
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      Re: 20-30kb/s Download speed.

      Do you know what exchange you are on? There have been issues on a few exchanges this weekend for throughput, it could also just be something to do with your homeplugs.

    7. #6
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      Re: 20-30kb/s Download speed.

      It's not my plugs, at my dads house the internet is fine, downloading at 1mb/s. Still slow when hard wired.

    8. #7
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      Re: 20-30kb/s Download speed.

      Is the OP connected to the Alsager or Kidsgrove exchange?

     

     

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