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    Internet dropping watching You Tube vids or other online vids

    This is a discussion on Internet dropping watching You Tube vids or other online vids within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, I've been with Sky for ages and this problem is new to me and I'm stumped as to why ...

    1. #1
      aquarian3's Avatar
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      Question Internet dropping watching You Tube vids or other online vids

      Hi,

      I've been with Sky for ages and this problem is new to me and I'm stumped as to why it's happening. It started about 2-3 weeks ago, I've not installed anything that would affect the internet (like a new firewall prog) or changed any settings....

      Whenever I try and watch online movie's from You Tube (or like last night, trying to watch the advert from the Apple website on the IPhone), my wireless connection will drop.

      It will reconnect on it's own accord but then I have to watch said advert or UTube from the start and yet again it will drop and then reconnect.

      I have also noticed it happening when downloading things, on the Apple website it has the option to d/l the advert, time after time my connection will drop, reconnect, drop & reconnect, leaving me with incomplete files.

      It's just dropped out again while d/l a torrent but thankfully torrents don't get affected in the same way as they just carry on when connection is there.

      Does anyone have any idea's as to why it drops and reconnects like this?

      Thanks in advance,

      Lisa


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      Re: Internet dropping watching You Tube vids or other online vids

      Your best bet is to try a wired connection and see if the problem persists, wireless is notoriously poor and in your case could be suffering some form of interference. You could also try changing the channel on your router.

    4. #3
      aquarian3's Avatar
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      Re: Internet dropping watching You Tube vids or other online vids

      No, wired is fine.

      What channel would you suggest I try? I'm currently on channel 13. If I change or play with the channel setting will I need to reboot the router for the change to take effect or will it take effect just by clicking 'apply' then logging out of the routers page?

      Thank you for helping me!

      Lisa

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      Re: Internet dropping watching You Tube vids or other online vids

      You may want to try a channel far away from your current one maybe something like 6 just in case you are clashing with someone close by. Its a question of trail and error. Just click apply

     

     

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