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    New problem.. grrr Slow at downloading files and videos on youtube at night

    This is a discussion on New problem.. grrr Slow at downloading files and videos on youtube at night within the Sky Broadband help forums, part of the Sky Broadband help and support category; you're not capped by Sky... There must be some reason for the 13dbs noise margin and the reduction in sync ...

    1. #31
      Isitme's Avatar
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      Re: New problem.. grrr Slow at downloading files and videos on youtube at night

      you're not capped by Sky...
      There must be some reason for the 13dbs noise margin and the reduction in sync speed. It is possible the router has rebooted at a noisy time, which would leave the sync low but allow the noise margin to increase during a quiet period. If it is not capped rebooting in a quiet period would raise the speed if it is not capped.
      Do Sky have a deliberate policy of refusing to help anyone who complains a lot about their bad connection?

      TomD


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    3. #32
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      Re: New problem.. grrr Slow at downloading files and videos on youtube at night

      Quote Originally Posted by Isitme View Post
      There must be some reason for the 13dbs noise margin and the reduction in sync speed. It is possible the router has rebooted at a noisy time, which would leave the sync low but allow the noise margin to increase during a quiet period. If it is not capped rebooting in a quiet period would raise the speed if it is not capped.
      Do Sky have a deliberate policy of refusing to help anyone who complains a lot about their bad connection?
      im getting that feeling because im not going beyond 1856kbps

    4. #33
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      Re: New problem.. grrr Slow at downloading files and videos on youtube at night

      What are your stats like after rebooting?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #34
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      Re: New problem.. grrr Slow at downloading files and videos on youtube at night

      Quote Originally Posted by Isitme View Post
      What are your stats like after rebooting?
      same

      ADSL Link Downstream Upstream
      Connection Speed 1856 kbps 416 kbps
      Line Attenuation 59 db 31 db
      Noise Margin 11 db 14 db

    6. #35
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      Re: New problem.. grrr Slow at downloading files and videos on youtube at night

      Same sync with a noisy time boot. I would say you are definitely capped. Boot tomorrow or early am, if the noise margin goes up and the sync remains at 1856, that would confirm it.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #36
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      Re: New problem.. grrr Slow at downloading files and videos on youtube at night

      ok... well im sure its capped as its been like this since 7:45am this morning

      because windows 7 was still downloading this morning...then suddenly it stopped!

    8. #37
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      Re: New problem.. grrr Slow at downloading files and videos on youtube at night

      Quote Originally Posted by Isitme View Post
      Same sync with a noisy time boot. I would say you are definitely capped. Boot tomorrow or early am, if the noise margin goes up and the sync remains at 1856, that would confirm it.
      yup rebooted at 08:47am

      heres my stats

      ADSL Link Downstream Upstream
      Connection Speed 1856 kbps 416 kbps
      Line Attenuation 59 db 31 db
      Noise Margin 14 db 13 db


      So im CAPPED...

    9. #38
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      Re: New problem.. grrr Slow at downloading files and videos on youtube at night

      but if you've not called Sky then HOW can they cap you? dig out your number for fun and do it?!?!

      you sure no one in your family has called in?...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    10. #39
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      Re: New problem.. grrr Slow at downloading files and videos on youtube at night

      It may have been a ticket that was raised last month and has just surfaced. I think you will agree that it is capped.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    11. #40
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      Re: New problem.. grrr Slow at downloading files and videos on youtube at night

      Quote Originally Posted by Isitme View Post
      It may have been a ticket that was raised last month and has just surfaced. I think you will agree that it is capped.
      phoned them up apparently it was a issue raised using the kana form

      i asked my mum and it was her grr....so i phoned them back and now they wont un cap... mind u the guy i spoke to was very abrupt ... which i feel like reporting! and he had a young northern accent my mum agrees with me... he was abrupt

      so i now need to some how get uncapped...

     

     
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