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    Sick of disconnections - last hope

    This is a discussion on Sick of disconnections - last hope within the Sky Broadband help forums, part of the Sky Broadband help and support category; I've been with Sky Talk and Sky Broadband for over a year now and have had ongoing problems with disconnections ...

    1. #1
      rich2012's Avatar
      rich2012 is offline Sky User Member
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      Sick of disconnections - last hope

      I've been with Sky Talk and Sky Broadband for over a year now and have had ongoing problems with disconnections - sometimes leaving us without a connection for up to 24 hours.

      About an hour ago, I got disconnected again and plugged the router directly into the test socket with no other phones on but it still wouldn't connect for ages.

      It is the black Sky (Netgear) router but I've also tried the white Netgear one originally - they both do the same.

      When I plug the corded phone into the socket - there is no noise on the line. I've had BT check the line aswell and they say there is noise neither.

      Here are the current stats on this connection :

      Modem
      ADSL Firmware Version 7.03.01.66
      Modem Status Connected
      System Up Time: 00:16:18
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 298 413 0 1145 4575 00:01:16
      LAN 100M/Full 739 772 0 395 173 00:16:13
      WLAN 11M/54M 6129 4831 0 4610 644 00:16:01
      ADSL Link Downstream Upstream
      Connection Speed 4091 kbps 252 kbps
      Line Attenuation 55 db 34 db
      Noise Margin 7 db 9 db

      Obviously I have been onto Sky several times throughout the year who have tried lowering my speed down to a ridiculous 1MB (still disconnections) and tried 6 different ADSL filters with the phone connected, without connected etc. I am on Sky Max which is complete overkill for these speeds I know and would go to Sky Mid if I do decide to stay with Sky.

      I'm thinking whether I should just get rid of Sky Talk and go back to BT and then go to Be Broadband on a monthly contract so that I can at least ensure it's nothing that Sky are doing that is causing the problem.

      Any other suggestions on what I can do to find out where the problem is ?. I will try anything!

      Thanks

      Rich


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    3. #2
      rich2012's Avatar
      rich2012 is offline Sky User Member
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      Re: Sick of disconnections - last hope

      just as a follow up in the hope that it can give some more clues, it disconnected again after posting and here are the latest stats after reconnection :

      System Up Time: 00:38:18
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 1657 2861 0 468 5482 00:08:18
      LAN 100M/Full 15339 9197 0 6582 539 00:38:13
      WLAN 11M/54M 8309 6542 0 2502 389 00:38:01
      ADSL Link Downstream Upstream
      Connection Speed 4091 kbps 252 kbps
      Line Attenuation 55 db 34 db
      Noise Margin 7 db 1 db

    4. #3
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
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      Re: Sick of disconnections - last hope

      your upstream noise margin is low - probably one of the issues leading to disconnections...you in your test socket at the moment?
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    5. #4
      rich2012's Avatar
      rich2012 is offline Sky User Member
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      Re: Sick of disconnections - last hope

      I'm still in the test socket

     

     

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