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    Speed reduced post HD installation.

    This is a discussion on Speed reduced post HD installation. within the Sky Broadband help forums, part of the Sky Broadband help and support category; I've just had Sky+ HD installed and perhaps it's a coincidence but after the installation my broadband speed has dropped ...

    1. #1
      Schrodinger56's Avatar
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      Speed reduced post HD installation.

      I've just had Sky+ HD installed and perhaps it's a coincidence but after the installation my broadband speed has dropped from its usual 14Mbs to ~9Mbs. Is the installation to blame if so can anything be done to restore the speed back to what it was?


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    3. #2
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      Re: Speed reduced post HD installation.

      Has the wire for the phoneline from the HD box got a filter on?

      If not try adding one, or disconnect the HD phoneline and try switching your router off then back on and see if it goes back to normal.




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      Re: Speed reduced post HD installation.

      Switching the modem off and then back on seems to have done the tick, speed' s back to normal now. Many thanks

      Out of interest why do I need to keep the HD+ box connected to a phone line for a year?

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      Re: Speed reduced post HD installation.

      As Sky require it on install, in case you watch Box Office Movies or pay per view events so it can call back and then add them to the bill, I guess.

      I know its a definite requirement for multiroom, so you cannot activate a second box and then move it to a different location / country.




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      Re: Speed reduced post HD installation.

      Again thanks. As I've no intention of using the Box Office facility nor any of the interactive functions or multiroom I guess I can just disconnect it.

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      Re: Speed reduced post HD installation.

      They normally write to you to advise you to reconnect it or pay a penalty type charge iirc

      Just plug it back in when they do, if you decide to unplug it.




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    8. #7
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      Re: Speed reduced post HD installation.

      You're the expert

      Thanks

     

     

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