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    Random Loss of Internet

    This is a discussion on Random Loss of Internet within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, For the past week I've been experiencing random loss of the internet connection with Sky. I see others have ...

    1. #1
      gjmartin's Avatar
      gjmartin is offline Sky User Member
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      Random Loss of Internet

      Hi,

      For the past week I've been experiencing random loss of the internet connection with Sky. I see others have been having connection issues, does this look familiar?

      Using MS Vista (wireless connection), I would experience web pages dropping out, looking in the system tray the Connection icon (Two Monitors & World ) would drop the World from the icon, leaving the two monitors, and it would report that Local connection was still active (ie. I could access the router) but the Internet connection had dropped.

      I thought it might have been a Vista issue, and in the end re-formated and re-installed, but I have still been experiencing the problem.

      This evening I walked past my Sky Router (original Netgear) and noticed that the internet light was flashing Amber, minutes later when it had connected again I checked the router logs expecting to see a LCP down, etc. and found nothing of the sort. Another puzzle was that while I was watching the router stats, my Noise Margin dropped to 1.4, and then lost the internet connection, ran back to the router and there was no Internet LED, only power & wireless. Again checking the router logs and there is no indication of a dropout, which I would have thought would be reported in the logs!!

      I've been thinking it was my PC/Vista, but now I'm thinking it is either my connection or the Sky router, I might have to get hold of another router from somewhere just to try it out, have other people been experiencing this issue with the Sky Router?

      It's a tricky issue to track down by it's randomness, it's only on Vista that I see the issue because of the connection icon in the system tray, XP does not have the same feature of Local & Internet access reported through a system icon. It would be so much easier if the Router reported resyncs, etc.

      Any thoughts?

      Thanks.


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    3. #2
      samperry209's Avatar
      samperry209 is offline Sky User Member
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      Re: Random Loss of Internet

      has it got the router got the latest firmware on it?

      also please can you post some stats...
      Last edited by samperry209; 13-01-09 at 09:51 PM.

    4. #3
      Smithy99's Avatar
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      Re: Random Loss of Internet

      Router stats required

    5. #4
      gjmartin's Avatar
      gjmartin is offline Sky User Member
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      Re: Random Loss of Internet

      Router ver 1.03.87

      Router Stats

      Connection Speed 3424 kbps 448 kbps
      Line Attenuation 54.0 db 31.5 db
      Noise Margin 9.2 db 20.0 db

      My idea this evening is to get hold of a tool that will monitor the connection for me through Vista, as watching the icon in the system tray to count the number of times it goes down is not much fun!

      Any thoughts on a decent free utility?

     

     

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