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    swapping phone line

    This is a discussion on swapping phone line within the Sky Broadband help forums, part of the Sky Broadband help and support category; To cut a long story short we have 2 separate phone lines. Line A has just a phone on it. ...

    1. #1
      AnnM's Avatar
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      swapping phone line

      To cut a long story short we have 2 separate phone lines. Line A has just a phone on it. Line B [different number] has all the Sky services on it. Line B has become troublesome.. intermittent crackling ,disconnections etc. The day that the engineer came out line behaved beautifully so 100 for no result. Not going down that road again! So my question is how much will Sky charge for moving all its services over to the other line [Line A]??


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    3. #2
      Saturday's Avatar
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      Re: swapping phone line

      Quote Originally Posted by AnnM View Post
      The day that the engineer came out line behaved beautifully so 100 for no result.
      You shouldn't have been charged for an intermittent fault, only if the fault was in your home wiring. Even then for 100 you'd expect an internal fault to be identified if not fixed. I think you should request a refund.

      As far as I'm aware, Sky don't make a charge for moving BB to another line (in effect it is the same as a house move) though you'll probably have to sign up for another year as there will be a cost to them. Might depend on how long you've been with them too.

      have you tried to find what the problem is yourself?

    4. #3
      rickinyorkshire's Avatar
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      Re: swapping phone line

      If BT are summoned to visit a site, they either fix the issue in the customers home (yipee) or If the issue is on non BT maintained equipment or no fault was found then they will charge you for it.

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      AnnM's Avatar
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      Re: swapping phone line

      As you say, rickinyorkshire, if no fault is found,they charge you! Yes, as far as I am concerned it is a line fault....done all the tests, wandered around aimlessly with an AM radio looking for interference, persevered for well over a year! And while all this is going on we have a third line in the granny flat with a perfect broadband connection but off a different telegraph pole.

    6. #5
      AnnM's Avatar
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      Re: swapping phone line

      Thanks all

     

     

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