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    Internet connection drops every 5 minutes

    This is a discussion on Internet connection drops every 5 minutes within the Sky Broadband help forums, part of the Sky Broadband help and support category; I've had SkyBB for about 2 years now, and for the most part, its been fine. My speed is pretty ...

    1. #1
      slyadams's Avatar
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      Internet connection drops every 5 minutes

      I've had SkyBB for about 2 years now, and for the most part, its been fine. My speed is pretty rubbish (~2mbps down), but that's because of a rubbish line rather than Sky. However, this morning my connection to the internet just started dropping about every 5 minutes. My GF noticed this when her poker game connection kept dropping and I checked it out and ran a continuous ping to google, and kept getting long periods of timeouts every 5 minutes, that last for about minute. I've been looking at it for the past 20 minutes and had outages at about:

      21:07:08
      21:12:24
      21:19:12

      I've tried rebooting the PC (nothing else connected and wireless access point is disabled), rebooting the router and turning the router off for about 5 minutes and then turning it back on but nothing fixes it.

      Router statistics are:


      ADSL Link Downstream Upstream
      Connection Speed 2144 kbps 736 kbps
      Line Attenuation 63.5 db 31.5 db
      Noise Margin 7.3 db 7.0 db

      I thought I'd check here to see if anyone has had this problem before (or are having it now), before having to go through the hell of Sky's customer support.

      Many thanks in advance!


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    3. #2
      Smithy99's Avatar
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      Re: Internet connection drops every 5 minutes

      When you lose connection does the ADSL light on the router stay lit?

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      Re: Internet connection drops every 5 minutes

      I will check when next it happens and report back (I will need to hot tail it downstairs)! However, in the router statistics, it says its still connected, so it probably is yes.

      Will report back in a little while.

    5. #4
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      Re: Internet connection drops every 5 minutes

      If the line is dropping, try connecting the router to the test socket to see if it more stable.

      Also when it goes, test your phone and listen for noise, just press one number and you should hear a faint hum no crackles or pops.

    6. #5
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      Re: Internet connection drops every 5 minutes

      OK, I listened to the phone line and it sounds fine. I had it picked up when the connection went from being out to coming back and I couldn't hear a change.

      I legged it downstairs when it dropped and the internet light ('i' LED) on the router was still lit.

      I will put the line back into the test socket tomorrow, but the router has been on the standard socket for months with no problems.

      Any ideas?

    7. #6
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      Re: Internet connection drops every 5 minutes

      What colour was the internet light, (green for connected, orange for not) I think

      Trying the test socket should rule out any internal wiring issues.

    8. #7
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      Re: Internet connection drops every 5 minutes

      Yeah, green.

    9. #8
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      Re: Internet connection drops every 5 minutes

      Also, I noticed the internet LED goes amber when my PC is turned off. Does the router detect nothing is connected and go into a standby state?

      Does anyone have any ideas on my problem?

     

     

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