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    Random loss of connection to internet

    This is a discussion on Random loss of connection to internet within the Sky Broadband help forums, part of the Sky Broadband help and support category; Its now connected directly to the test socket on the master box (through a filter). On reboot it generally starts ...

    1. #11
      BigBadJay's Avatar
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      Re: Random loss of connection to internet

      Its now connected directly to the test socket on the master box (through a filter). On reboot it generally starts at around 3dB.

      Having left it on and not rebooted since the previous post in the early hours, my stats are now :-

      ADSL Link Downstream Upstream
      Connection Speed 14257 kbps 764 kbps
      Line Attenuation 29 db 13 db
      Noise Margin 8 db 16 db


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    3. #12
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      Re: Random loss of connection to internet

      Leave it in the test socket and reboot again. What is the noise margin now?

    4. #13
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      Re: Random loss of connection to internet

      Internal wiring issue it seems. Need reboot to confirm

    5. #14
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      Re: Random loss of connection to internet

      After dropping out a couple of times since the previous post I just rebooted and got :-

      ADSL Link Downstream Upstream
      Connection Speed 14934 kbps 760 kbps
      Line Attenuation 29 db 13 db
      Noise Margin 7 db 17 db


      I have had it set up this way in the past (for a few weeks) but still got regular drop outs!

    6. #15
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      Re: Random loss of connection to internet

      is that from test socket?

      do you normally have the router on a extension or a straght from the master socket?

      if its from master socket sounds like your faceplace is stuffed...

    7. #16
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      Re: Random loss of connection to internet

      Yup..its from the test socket inside the master.

      It just dropped me again so I rebooted and checked the stats :-

      ADSL Link Downstream Upstream
      Connection Speed 14938 kbps 760 kbps
      Line Attenuation 30 db 13 db
      Noise Margin 7 db 15 db

      Surely it must be something to do with the master socket or BT Line?

    8. #17
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      Re: Random loss of connection to internet

      Could be but the fact is the router is syncing with the correct noise margin in the test socket whereas you said it wasn't with the normal connection.

      Something's not right as:
      • your noise margin swings are excessive
      • you get noise when you "wiggle the connector"


      I think it is more likely to be a home wiring issue (maybe the router cable, maybe the faceplate socket) rather than the BT line.

      As I said earlier:

      Quote Originally Posted by Saturday View Post
      To see if it something local, change everything you can (e.g. filters and cable) and unplug every other device in the house (phone, digibox etc). Does that improve things?

    9. #18
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      Re: Random loss of connection to internet

      So just so we know exactly what is happening. You experience drop outs of your internet connection. Your router shows a low Noise margin. When you connect to the Test socket you get the 7db noise margin to begin with but eventually the connection drops a while later at the test socket?

      If so then the problem would be outside of your control. What route does the cable from outside of the house to master socket take? Have you got any electrical appliances, like desk lamps with energy efficient bulbs in them or a TV/Radio, device with a motor, power supplies very close to the cable. Although if these were causing a problem you would see it when you used the products, but worth moving them out of the way slightly.
      If no, then plug in a working wired phone into the test socket and dial 17070 and do the quiet line test (Option 2) there should be be no crackling/popping at all, there may be a very very quiet buzz, but ignore this, you are looking for crackling and pops in the line. They may be very quiet and press the secrecy button if you phone has one to stop your phone brining noise onto the line. Report back if there is.

    10. #19
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      Re: Random loss of connection to internet

      I've had drop outs both with an extension and direct connection to test socket.

      The Noise level fluctuates on test socket and extension.

      I tried the quiet line test and with phone through filter into test socket and there was noticable crackle.

      removed the filter and plugged the phone in direct and did the quiet line test again and it was still there but much reduced.


      Its at the test socket now through a different filter. Rebooted and got this

      ADSL Link Downstream Upstream
      Connection Speed 14063 kbps 760 kbps
      Line Attenuation 30 db 13 db
      Noise Margin 4 db 17 db



      The noise margin continues to fluctuate 3dB and 7 dB

    11. #20
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      Re: Random loss of connection to internet

      If the crackle was there when you plugged in the phone without the filter and you are sure that the phone was working(I have a loose connector in the cord to the handset which makes a crackling, so check it was not that moving) then call BT via 151 or the fault reporting line and report a voice fault, of line crackling. Disconnect your router when you call them as the system does a automatic check which will no work if your broadband is on. The chances are the automatic test will report no fault, but then just press the option for the agent. Tell them that you hear a crackle on the line and it there at the test socket, and they should arrange a engineer to visit.
      They will explain this but, if the engineer says there is no fault then you will have to pay 150+ for the callout. So to make sure that the fault is there do another check in a few hours at the test socket, with two different phones and if it is there then ring then, nearly certain it is there problem.

     

     
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