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    Tried Everything...Need Help Please!

    This is a discussion on Tried Everything...Need Help Please! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by gill07 What else could affect throughput so dramatically, + Line stats show exactly 0.004% errors. Also attenuation ...

    1. #21
      naza911's Avatar
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      Re: Tried Everything...Need Help Please!

      Quote Originally Posted by gill07 View Post
      What else could affect throughput so dramatically, + Line stats show exactly 0.004% errors. Also attenuation is 17db, and currently syncing at 16379kps. Stats are fine, and using V2 so simple stats are only viewable.
      Are you using wireless or wired? The router is connecting at 16mbps but something else is stopping the full speed. You say that you have contacted Sky so I assume they would have made you reset the router. How many other PC's have you tried? Trying downloading DrTCP (DrTCP windows tcp tuning and tweaking - dslreports.com) and optimizing the network adaptors on the PC's. Ping bbc.co.uk and see what sort of pings that your are getting. Also a traceroute may be also useful. You can do this via command prompt. Open it up and type:

      Code:
      tracert www. bbc.co.uk
      and post the results back.


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    3. #22
      gill07's Avatar
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      Re: Tried Everything...Need Help Please!

      BbC's site doesn't ping.

      Jolt.co.uk - Online Gaming - Clan Server Rental however...

      Reply from 82.133.85.65: bytes: 32 time:36ms TTL:57
      Reply from 82.133.85.65: bytes: 32 time:36ms TTL:57
      Reply from 82.133.85.65: bytes: 32 time:35ms TTL:57
      Reply from 82.133.85.65: bytes: 32 time:35ms TTL:57

      Ping Statistics for 82.133.85.65
      Packets: Sent = 4, Received = 4, Lost = 0 <0% Loss>
      Approximate round trip times in milli-seconds:
      Minimum = 35ms, Maximum = 36ms, Average = 35ms.

      The Tracert.

      Tracing Route to bbc.co.uk [212.58.224.138]
      1 2ms 1ms 1ms NETGEAR Support Home Page [192.168.0.1]
      2 34ms 42ms 33ms cr1.wmals.uk.easynet.net [87.87.225.9]
      3 30ms 28ms 29ms 80.238.54.193
      4 35ms 34ms 35ms 212.58.238.190
      5 34ms 35ms 34ms 212.58.238.189
      6 35ms 34ms 34ms 212.58.238.129
      7 35ms 34ms 34ms virtual-vip.thdo.bbc.co.uk [212.58.224.138]

      The utility unfortunately did nothing to boost the speeds.

      Been on the phone to the terrible T1 tonight who after much arguing with have elevated my call to CST where they said I'll get a call back tomorrow. The bloke on T1 was adamant there was no problem because the sync speed was okay, didn't even have a clue what throughput was.


      Current Router Stats:

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 224016 254234 0 352 1029 14:05:48
      LAN 100M/Full 51419 13636 0 21 2 177:05:57
      WLAN 11M/54M 4782630 3578305 0 1653 459 177:05:44
      ADSL Link Downstream Upstream
      Connection Speed 16379 kbps 746 kbps
      Line Attenuation 16 db 6 db
      Noise Margin 7 db 10 db

    4. #23
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      Re: Tried Everything...Need Help Please!

      Quote Originally Posted by gill07 View Post
      BbC's site doesn't ping.

      Jolt.co.uk - Online Gaming - Clan Server Rental however...

      Reply from 82.133.85.65: bytes: 32 time:36ms TTL:57
      Reply from 82.133.85.65: bytes: 32 time:36ms TTL:57
      Reply from 82.133.85.65: bytes: 32 time:35ms TTL:57
      Reply from 82.133.85.65: bytes: 32 time:35ms TTL:57

      Ping Statistics for 82.133.85.65
      Packets: Sent = 4, Received = 4, Lost = 0 <0% Loss>
      Approximate round trip times in milli-seconds:
      Minimum = 35ms, Maximum = 36ms, Average = 35ms.

      The Tracert.

      Tracing Route to bbc.co.uk [212.58.224.138]
      1 2ms 1ms 1ms NETGEAR Support Home Page [192.168.0.1]
      2 34ms 42ms 33ms cr1.wmals.uk.easynet.net [87.87.225.9]
      3 30ms 28ms 29ms 80.238.54.193
      4 35ms 34ms 35ms 212.58.238.190
      5 34ms 35ms 34ms 212.58.238.189
      6 35ms 34ms 34ms 212.58.238.129
      7 35ms 34ms 34ms virtual-vip.thdo.bbc.co.uk [212.58.224.138]

      The utility unfortunately did nothing to boost the speeds.

      Been on the phone to the terrible T1 tonight who after much arguing with have elevated my call to CST where they said I'll get a call back tomorrow. The bloke on T1 was adamant there was no problem because the sync speed was okay, didn't even have a clue what throughput was.


      Current Router Stats:

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 224016 254234 0 352 1029 14:05:48
      LAN 100M/Full 51419 13636 0 21 2 177:05:57
      WLAN 11M/54M 4782630 3578305 0 1653 459 177:05:44
      ADSL Link Downstream Upstream
      Connection Speed 16379 kbps 746 kbps
      Line Attenuation 16 db 6 db
      Noise Margin 7 db 10 db
      your joking.... how bloody annoying... mind u if he was script reading... then yes thats the kind of response i'd expect...

    5. #24
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      Re: Tried Everything...Need Help Please!

      Okay, update on the problem..

      Been trying to download files etc. today, such as Vista SP1 as I had reformatted the PC, and found it was only downloading at 70kbps, typical I thought of the 1mb Connection I have been receiving recently.

      However, whilst downloading all of the software again for the PC, I noticed that each file was downloading at 70kbps or thereabout.

      Screen shot for example: = Meaning that the throughput was roughly 500kbps in total.





      However, just last month I was able to download Vista SP1 for example from the Microsoft servers at 1800kbps.

      Now I will most probably be able to download at that speed if I had say, 25 downloads going at once, the cumulative speed may be there or thereabouts, though no-where near that on individual files.

      However, If I am only downloading one file from a trusted server, again it will settle at 70kbps nothing higher.

      It's as though I've got some sort of bandwidth control on?

      Has anyone ever heard of this problem?

      Screenshot of one file downloading:





      Screenshot of Multiple Files:



      Please don't say it's probably the servers of the website, as this download pattern happends on EVERY website I visit.


      Any ideas, got CST on callback between 4-7pm tonight, where they will be able to confirm if exchange equipment has been changed as they casually 'forgot' to callback on the 29th after I had arranged it with them.

      Not sure if they've regraded my line yet though.

      Both PC's have been formatted also.

      And more than 4PC's using wired connection and diff. Ethernet cables have been used. All micro-filters have been replaced.

    6. #25
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      Re: Tried Everything...Need Help Please!

      Glad to see you are on the V1 router. Go into the router setup > Wan Setup and check that the MTU is set to 1500.

    7. #26
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      Re: Tried Everything...Need Help Please!

      Okay, done that and MTU was already set to 1500.

      It's asif there's something on the line saying only download at maximum 2MB speed at once, whereas multiple downloads bypasses that law

    8. #27
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      Re: Tried Everything...Need Help Please!

      Ok, need to narrow down at which link there is a problem. Go to: Mel's Notes: Dg834gt-1skuk
      Find the 'Router based "speed test"' section. Then do the test, it should do a download onto the router. I am sure there was a problem with this but I dont my old V1 router no more, it died. Give it a shot, it will test the speed at which the router can download at. If that seems fine then the problem is between the PC and router.

    9. #28
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      Re: Tried Everything...Need Help Please!

      Shows this:

      --14:13:36-- http://static.btopenworld.com/broadb...alldownload.me
      => `/dev/null'
      Resolving static.btopenworld.com... 213.121.143.198
      Connecting to static.btopenworld.com|213.121.143.198|:80... connected.
      HTTP request sent, awaiting response... 200 OK
      Length: 5,716,212 (nanM) [application/x-troff-me]

      0K .......... .......... .......... .......... .......... 0% nan KB/s
      50K .......... .......... .......... .......... .......... 1% nan KB/s
      100K .......... .......... .......... .......... .......... 2% nan KB/s
      150K .......... .......... .......... .......... .......... 3% nan KB/s
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      14:14:52 (nan KB/s) - `/dev/null' saved [5716212/5716212]

      end=1063.50
      start=987.51
      rm: cannot remove `/tmp/mel': No such file or directory

    10. #29
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      Re: Tried Everything...Need Help Please!

      Oh and this:

      --14:15:55-- http://static.btopenworld.com/broadb...alldownload.me
      => `/dev/null'
      Resolving static.btopenworld.com... 213.121.143.198
      Connecting to static.btopenworld.com|213.121.143.198|:80... connected.
      HTTP request sent, awaiting response... 200 OK
      Length: 5,716,212 (nanM) [application/x-troff-me]

      0K .......... .......... .......... .......... .......... 0% nan KB/s
      50K .......... .......... .......... .......... .......... 1% nan KB/s
      100K .......... .......... .......... .......... .......... 2% nan KB/s
      150K .......... .......... .......... .......... .......... 3% nan KB/s
      200K .......... .......... .......... .......... .......... 4% nan KB/s
      250K .......... .......... .......... .......... .......... 5% nan KB/s
      300K .......... .......... .......... .......... .......... 6% nan KB/s
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      2850K .......... .......... .......... .......... .......... 51% nan KB/s
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      2950K .......... .......... .......... .......... .......... 53% nan KB/s
      3000K .......... .......... .......... .......... .......... 54% nan KB/s
      3050K .......... .......... .......... .......... .......... 55% nan KB/s
      3100K .......... .......... .......... .......... .......... 56% nan KB/s
      3150K .......... .......... .......... .......... .......... 57% nan KB/s
      3200K .......... .......... .......... .......... .......... 58% nan KB/s
      3250K .......... .......... .......... .......... .......... 59% nan KB/s
      3300K .......... .......... .......... .......... .......... 60% nan KB/s
      3350K .......... .......... .......... .......... .......... 60% nan KB/s
      3400K .......... .......... .......... .......... .......... 61% nan KB/s
      3450K .......... .......... .......... .......... .......... 62% nan KB/s
      3500K .......... .......... .......... .......... .......... 63% nan KB/s
      3550K .......... .......... .......... .......... .......... 64% nan KB/s
      3600K .......... .......... .......... .......... .......... 65% nan KB/s
      3650K .......... .......... .......... .......... .......... 66% nan KB/s
      3700K .......... .......... .......... .......... .......... 67% nan KB/s
      3750K .......... .......... .......... .......... .......... 68% nan KB/s
      3800K .......... .......... .......... .......... .......... 68% nan KB/s
      3850K .......... .......... .......... .......... .......... 69% nan KB/s
      3900K .......... .......... .......... .......... .......... 70% nan KB/s
      3950K .......... .......... .......... .......... .......... 71% nan KB/s
      4000K .......... .......... .......... .......... .......... 72% nan KB/s
      4050K .......... .......... .......... .......... .......... 73% nan KB/s
      4100K .......... .......... .......... .......... .......... 74% nan KB/s
      4150K .......... .......... .......... .......... .......... 75% nan KB/s
      4200K .......... .......... .......... .......... .......... 76% nan KB/s
      4250K .......... .......... .......... .......... .......... 77% nan KB/s
      4300K .......... .......... .......... .......... .......... 77% nan KB/s
      4350K .......... .......... .......... .......... .......... 78% nan KB/s
      4400K .......... .......... .......... .......... .......... 79% nan KB/s
      4450K .......... .......... .......... .......... .......... 80% nan KB/s
      4500K .......... .......... .......... .......... .......... 81% nan KB/s
      4550K .......... .......... .......... .......... .......... 82% nan KB/s
      4600K .......... .......... .......... .......... .......... 83% nan KB/s
      4650K .......... .......... .......... .......... .......... 84% nan KB/s
      4700K .......... .......... .......... .......... .......... 85% nan KB/s
      4750K .......... .......... .......... .......... .......... 85% nan KB/s
      4800K .......... .......... .......... .......... .......... 86% nan KB/s
      4850K .......... .......... .......... .......... .......... 87% nan KB/s
      4900K .......... .......... .......... .......... .......... 88% nan KB/s
      4950K .......... .......... .......... .......... .......... 89% nan KB/s
      5000K .......... .......... .......... .......... .......... 90% nan KB/s
      5050K .......... .......... .......... .......... .......... 91% nan KB/s
      5100K .......... .......... .......... .......... .......... 92% nan KB/s
      5150K .......... .......... .......... .......... .......... 93% nan KB/s
      5200K .......... .......... .......... .......... .......... 94% nan KB/s
      5250K .......... .......... .......... .......... .......... 94% nan KB/s
      5300K .......... .......... .......... .......... .......... 95% nan KB/s
      5350K .......... .......... .......... .......... .......... 96% nan KB/s
      5400K .......... .......... .......... .......... .......... 97% nan KB/s
      5450K .......... .......... .......... .......... .......... 98% nan KB/s
      5500K .......... .......... .......... .......... .......... 99% nan KB/s
      5550K .......... .......... .......... .. 100% nan KB/s

      14:17:05 (nan KB/s) - `/dev/null' saved [5716212/5716212]

      637 Kbps

      Sync is still 16.3Mbps

    11. #30
      naza911's Avatar
      naza911 is offline Sky User Member
      Exchange: Stechford
      Broadband ISP: Mid
      Router: Sagem F@ST 2504
      Sky TV: Sky Basic
      Join Date
      Mar 2007
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      Birmingham UK
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      Re: Tried Everything...Need Help Please!

      It shows that your router is actually downloading at 75kbps on average for that download. Possibly the router has had it? Have you got another router/modem you can test with?

     

     
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