Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 1 of 189 1231151101 ... LastLast
    Results 1 to 10 of 1882

    Sky Connect Broadband - Are you being slowed down?

    This is a discussion on Sky Connect Broadband - Are you being slowed down? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Update - Rather than trawl all the way through this long thread, there is a new one here http://www.skyuser.co.uk/forum/sky-b...ect-users.html summarising ...

    1. #1
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
      Exchange: Marshalls Cross
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      St Helens
      Posts
      22,211
      Thanks
      108
      Thanked 373 Times in 304 Posts
      Blog Entries
      48

      Sky Connect Broadband - Are you being slowed down?

      Update - Rather than trawl all the way through this long thread, there is a new one here (Unofficial) FAQ - Sky Connect Users summarising the main points and what you can do, if affected.

      Over the last few days, there has been a marked increase in posts about being throttled or slowed down after 5pm until Midnight. From what we can ascertain, it is those customers on Sky's Connect package - The one at 17 per month.

      We would like to try and find out the severity etc and so if you are being throttled / traffic managed, feel free to let us know in this thread. It would be handy if you could give any extra details, like for example:

      • Broadband package: Sky Connect
      • Normal Speed: 7mb (what you would normally expect)
      • Current throttled speed: 5mb (Use our broadband speedtester to check)
      • Average usage per day: A little / A lot / Hammer my connection *
      • What does this throttling affect? Browsing / Gaming / Torrents / Or other *


      *Please delete or amend as necessary.

      If you wish to ask anything, please use this thread, so that we can keep all the information in one place.

      For an explanation for the policy of throttling, the Sky Broadband Terms and Conditions state:

      SKY BROADBAND CONNECT TRAFFIC MANAGEMENT POLICY


      In addition to the monthly Usage Cap, this Traffic Management Policy applies to you if you take Sky Broadband Connect.

      Excessive use during peak time


      We will monitor your Sky Broadband usage during peak times from 5pm to 12am each day. This is when the majority of customers use the network and when speeds could be affected by the excessive usage of a minority. If we consider that your usage is excessive during peak times we may slow down your connection for the rest of the day so that it has less affect on others. Only a very small number of customers will be affected by this (less than 2%). If you are affected, we will only slow down the speed you can get during peak times for applications which use a lot of bandwidth (for example, streaming, peer-to-peer and newsgroups) and which have a negative affect on other customers. You will still be able to use Sky Broadband to do other things normally such as browsing, email, instant messaging and VOIP. There are no restrictions in place outside of peak times.

      Traffic management of our Network


      To ensure we provide a sustainable quality broadband service to our customers, we continuously monitor and efficiently manage the Sky Network as a whole. To do this, during peak times (from 5pm to 12am each day), we may slow down the speed that all Sky Broadband Connect customers can get on certain applications which we consider use up a lot of bandwidth (for example peer-to-peer and newsgroups) and which have a negative affect on other customers There are no restrictions in place for applications such as browsing, email, streaming, instant messaging and VOIP during peak times. We do not put restrictions on our network outside of peak times.
      Last edited by NewsreadeR; 09-04-09 at 01:43 AM.




      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

      Follow us on Twitter @skyuser


    2. Advertisement
    3. #2
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
      Exchange: LWWIL
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Now TV
      Join Date
      Apr 2007
      Location
      London
      Posts
      9,374
      Thanks
      3
      Thanked 122 Times in 121 Posts

      re: Sky Connect Broadband - Are you being slowed down?

      * Broadband package: Sky Connect
      * Normal Speed: 5500kbps-ish
      * Current throttled speed: 1500kbps-ish
      * Average usage per day: A little
      * What does this throttling affect? Downloading files / General Browsing

      I've had my connection checked and i wasn't being FUP'd so probably just the throttling combined with general internet slowdown...not actually that bothered but it would be nice to be fast all times!!
      Last edited by IWasNotTheEnemy; 07-01-09 at 09:22 PM.
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
      googleme's Avatar
      googleme is offline Sky User Beta tester
      Exchange:
      Broadband ISP: Connect
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      May 2008
      Posts
      896
      Thanks
      0
      Thanked 0 Times in 0 Posts

      re: Sky Connect Broadband - Are you being slowed down?

      * Broadband package: Sky Connect
      * Normal Speed: Around 7
      * Current throttled speed: 1.6mb
      * Average usage per day: A little'ish
      * What does this throttling affect? Downloading files / FTP

    5. #4
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
      Exchange: Marshalls Cross
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      St Helens
      Posts
      22,211
      Thanks
      108
      Thanked 373 Times in 304 Posts
      Blog Entries
      48

      re: Sky Connect Broadband - Are you being slowed down?

      WOW - That's some loss of speed, IANTE and Googleme!




      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

      Follow us on Twitter @skyuser

    6. #5
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
      Exchange: LWWIL
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Now TV
      Join Date
      Apr 2007
      Location
      London
      Posts
      9,374
      Thanks
      3
      Thanked 122 Times in 121 Posts

      Re: Sky Connect Broadband - Are you being slowed down?

      Yep!! just as well I'm not a gamer!!!

      I can understand the frustration but as I'm not fussed too much about mine I get on with it - I'll eventually move to a LLU'd exchange and then I'm sorted!!
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    7. #6
      googleme's Avatar
      googleme is offline Sky User Beta tester
      Exchange:
      Broadband ISP: Connect
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      May 2008
      Posts
      896
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sky Connect Broadband - Are you being slowed down?

      Just a little but I have managed to work around the throttling and what to do at times of the day. Does not worry me to much though. I do keep an eye on my usage though, Dec was a low month Nov exceeded the amount by 400meg, and Oct was below the 40 gig usage.

      By daily amount is up and down, some days hit 2 gig others 200 meg, depends on my ftp'ing
      Last edited by googleme; 07-01-09 at 09:01 PM.

    8. #7
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
      Exchange: Marshalls Cross
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      St Helens
      Posts
      22,211
      Thanks
      108
      Thanked 373 Times in 304 Posts
      Blog Entries
      48

      Re: Sky Connect Broadband - Are you being slowed down?

      Quote Originally Posted by IAmNotTheEnemy View Post
      Yep!! just as well I'm not a gamer!!!
      To me that's not the point. You don't hammer the net, but you are being severely crippled with a loss of speed. The whole point or the way I read the T and C's is that it would affect those who hammer the net.

      We will monitor your Sky Broadband usage during peak times from 5pm to 12am each day. This is when the majority of customers use the network and when speeds could be affected by the excessive usage of a minority. If we consider that your usage is excessive during peak times we may slow down your connection for the rest of the day so that it has less affect on others.Only a very small number of customers will be affected by this (less than 2%). If you are affected, we will only slow down the speed you can get during peak times for applications which use a lot of bandwidth (for example, streaming, peer-to-peer and newsgroups) and which have a negative affect on other customers. You will still be able to use Sky Broadband to do other things normally such as browsing, email, instant messaging and VOIP. There are no restrictions in place outside of peak times.
      To do this, during peak times (from 5pm to 12am each day), we may slow down the speed that all Sky Broadband Connect customers can get on certain applications which we consider use up a lot of bandwidth (for example peer-to-peer and newsgroups) and which have a negative affect on other customers
      So looking at that you should not be affected.




      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

      Follow us on Twitter @skyuser

    9. #8
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
      Exchange: LWWIL
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Now TV
      Join Date
      Apr 2007
      Location
      London
      Posts
      9,374
      Thanks
      3
      Thanked 122 Times in 121 Posts

      Re: Sky Connect Broadband - Are you being slowed down?

      i know - perhaps I'm slow tonight due to me downlading Windows 7 yesterday so that WAS a big day but it's rare for me to do more than 500MB a week...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    10. #9
      Devil_Spawn's Avatar
      Devil_Spawn is offline Sky User Member
      Exchange:
      Broadband ISP: Connect
      Router: Netgear V2 DG934G
      Sky TV:
      Join Date
      May 2007
      Posts
      244
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sky Connect Broadband - Are you being slowed down?

      Note: has been happening for months. It also may be caused by serios contention problems at my exchange.
      • Broadband package: Sky Connect
      • Normal Speed: 5mB
      • Current throttled speed: 0.5mB some days, 2mB others
      • Average usage per day: 1.5GB tv series download every week on thursday, usually not much else
      • What does this throttling affect? everything. seem to be getting major packet loss too, may be unrelated

    11. #10
      dholdi's Avatar
      dholdi is offline Sky User Beta tester
      Exchange: LCRIB
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Sky Hub SR101
      Sky TV: Sky+ HD
      Join Date
      Oct 2006
      Location
      Preston
      Posts
      5,295
      Thanks
      34
      Thanked 47 Times in 45 Posts

      Re: Sky Connect Broadband - Are you being slowed down?

      Quote Originally Posted by NewsreadeR View Post
      To me that's not the point. You don't hammer the net, but you are being severely crippled with a loss of speed. The whole point or the way I read the T and C's is that it would affect those who hammer the net.

      So looking at that you should not be affected.
      Agreed, maybe someone somewhere at BT / Sky has got the settings wrong bigstyle.


     

     
    Page 1 of 189 1231151101 ... LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION