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    Sky Connect Broadband - Are you being slowed down?

    This is a discussion on Sky Connect Broadband - Are you being slowed down? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Once you are there you are there and can move to whatever package you wish (except connect obviously). As to ...

    1. #921
      PaulSky's Avatar
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      Re: Sky Connect Broadband - Are you being slowed down?

      Once you are there you are there and can move to whatever package you wish (except connect obviously). As to timescaling it depends on BT I would think as you may have to be moved onto Sky equipment at the exchange itself so I don't know where the minutes quote came from, unless someone else knows otherwise I would think hours would be the best you could hope for.


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    3. #922
      paulo de muchi's Avatar
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      Re: Sky Connect Broadband - Are you being slowed down?

      Quote Originally Posted by PaulSky View Post
      Once you are there you are there and can move to whatever package you wish (except connect obviously). As to timescaling it depends on BT I would think as you may have to be moved onto Sky equipment at the exchange itself so I don't know where the minutes quote came from, unless someone else knows otherwise I would think hours would be the best you could hope for.
      Thanking you. I'm at work now, and away for the weekend so will check back Sunday night and let you guys know if this is the end of this saga for at least one handcuffed connect customer.

      ta ta

    4. #923
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      Re: Sky Connect Broadband - Are you being slowed down?

      HA was speaking to a BT engineer doing work for us, said to him check my exchange for me

      Exchange Status Checker
      Results: Whitehead Code: NIWD
      County: Northern Ireland
      Enabled: 07 Jan 2004
      Market: 1

      Virtual paths: Red

      BT is reporting that some of the virtual paths at this exchange are not operating within BT Wholesale's planning guidance, although they are still operating within the product specification.

      The ETA fix time is: 06 Mar 09

      Record last updated: 02 Mar 09


      I shall have to chat with BT!

    5. #924
      paulo de muchi's Avatar
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      Re: Sky Connect Broadband - Are you being slowed down?

      Quote Originally Posted by Gazz380 View Post
      HA was speaking to a BT engineer doing work for us, said to him check my exchange for me

      Exchange Status Checker
      Results: Whitehead Code: NIWD
      County: Northern Ireland
      Enabled: 07 Jan 2004
      Market: 1

      Virtual paths: Red

      BT is reporting that some of the virtual paths at this exchange are not operating within BT Wholesale's planning guidance, although they are still operating within the product specification.

      The ETA fix time is: 06 Mar 09

      Record last updated: 02 Mar 09


      I shall have to chat with BT!
      Chap,

      I always find this an interesting read.

      Although as I found today exchanges showing red doesn't mean Sky won't upgrade capacity to enable the transition to LLU. Unless of course there is no LLU.....

      Hope you get it sorted.

      ta ta
      paulo

    6. #925
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      Re: Sky Connect Broadband - Are you being slowed down?

      why on earth isnt my exchange on that list. it's been over capacity for atleast a year!

      edit: wtf, its gone green on the exchange checker

    7. #926
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      Re: Sky Connect Broadband - Are you being slowed down?

      paulo de muchi
      Hi great result and good bit of reading. I agree always keep the faith
      Well another test Bt speed tester 17:45. At last the message has gone from the 9/03/09 could not use Bt speed tester stared to work again today

      Unexpected result received when querying the network to find your services connection details. Please try again shortly, but if this problem persists raise the issue with your service provider.

      Test1 comprises of Best Effort Test: -provides background information.
      Your DSL connection rate: 4224 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
      IP profile for your line is - 3500 kbps
      Actual IP throughput achieved during the test was - 2619 kbps
      IAmNotTheEnemy 1, 10, 100, even 1000 Customers the
      point is if you are one of them you feel let down. Thanks for the input though

    8. #927
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      Re: Sky Connect Broadband - Are you being slowed down?

      Quote Originally Posted by steve16751 View Post
      IAmNotTheEnemy 1, 10, 100, even 1000 Customers the
      point is if you are one of them you feel let down. Thanks for the input though
      The point is, you feel let down but continue to pay for the service. Saying that for 5 you wont do any better, for 5 you should be haoppy you get anything.

    9. #928
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      Re: Sky Connect Broadband - Are you being slowed down?

      Smithy99
      I would get Base 0 Mid 5. Max 10. oh forgot no LLU

      The point is, you feel let down but continue to pay for the service.Saying that for 5 you wont do any better for 5 you should be haoppy you get anything
      I don`t remember saying for 5 you wont do any better

      The problem stems from being told LLU in the exchange within six months. ok that is about me. But the idea of this thread is to help connect Customers who are having problems and to assist them. A lot of LLU Customers were on connect at sometime and understand the problems that occur with connect. Their input and experience are a huge benefit as a connect Customer I thank them

    10. #929
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      Re: Sky Connect Broadband - Are you being slowed down?

      You're not saying that, I am, for 5 you won't do any better, at that price I understand why you don't move.

      What will you do if it goes up to the normal 17?

    11. #930
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      Re: Sky Connect Broadband - Are you being slowed down?

      Ok, this is getting really weird. So a couple of posts back you'll see I checked Skys availability checker and to my amazement discovered mid max and base were available. I was placed on connect due to no space at the exchange.

      So I checked skys order tracker and sure enough my order for mid is progressing and will be completed on 23/3. Now here it gets weird. I just use the availability checker one more time for interests sake and boom. The only package available is Connect?! Surely there wasn't only one 'slot' available and I took it? I've now got a nervy wait coming up. In the meantime, what does anything think? Can anyone more in the know reassure me?

      Ta ta.

     

     

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