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    Sky Connect Broadband - Are you being slowed down?

    This is a discussion on Sky Connect Broadband - Are you being slowed down? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by steve16751 Hi all Another test 21;04 Could be worse Steve It really couldn't be much worse. In ...

    1. #881
      yunorisson's Avatar
      yunorisson is offline Sky User Member
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      Re: Sky Connect Broadband - Are you being slowed down?

      Quote Originally Posted by steve16751 View Post
      Hi all Another test 21;04

      Could be worse
      Steve

      It really couldn't be much worse. In fact that speed is diabolical and shouldn't be tolerated.

      Why don't you bite the bullet and migrate to a decent ISP and enjoy your internet connection?


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    3. #882
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      Re: Sky Connect Broadband - Are you being slowed down?

      Reading this thread has got me concerned.
      Ive just got Sky connect after a month of waiting to be connected Im finally online and although the its's only been on a few days the speeds are lower then I expected.
      According to the router the download speed is 1884kbps when infact its actually less than 400kbps according to some speedtest sites.
      And as I play games online and Im in a few online leagues (Xbox360) I need a decent speed for the games that take place between 6pm-12am
      So this capping will screw me up.
      Ill wait the 10 days to see if the line settles but if I get these low speeds too often then Ill be back off to BT.

    4. #883
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      Re: Sky Connect Broadband - Are you being slowed down?

      You only get 8 days to reject the contract without penalty, so be careful you are not stuck with a dismal connection like many in this thread. If you have the slightest doubt, get out while you can.

      Post your stats for an estimate of you speed.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #884
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      Re: Sky Connect Broadband - Are you being slowed down?

      yunorisson
      Hi could not run Bt speed tester kept coming up with

      Unexpected result received when querying the network to find your services connection details. Please try again shortly, but if this problem persists raise the issue with your service provider.
      You know me will not change ISP it is the principle of it all. As I have said before I am here for Duration
      Thanks anyway

      davedarave01uk
      Hi yes between 5pm and 12 midnight Sky connect get throttled some more than others but it is in the small print hope it go ok for you
      Connect 40GB & subject to Traffic Management Policy.

    6. #885
      davedarave01uk's Avatar
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      Re: Sky Connect Broadband - Are you being slowed down?

      Quote Originally Posted by Isitme View Post
      You only get 8 days to reject the contract without penalty, so be careful you are not stuck with a dismal connection like many in this thread. If you have the slightest doubt, get out while you can.

      Post your stats for an estimate of you speed.

      This is what Im getting which is shocking considering when I first joined BT I was getting Max speed as soon as it was switched on.


      Modem
      ADSL Firmware Version 7.03.01.66
      Modem Status Connected
      DownStream Connection Speed 1856 kbps
      UpStream Connection Speed 448 kbps
      VPI 0
      VCI 38


      Speedtest.net - The Global Broadband Speed Test


    7. #886
      Isitme's Avatar
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      Re: Sky Connect Broadband - Are you being slowed down?

      We need your Stats from the router, showing sync speed, attenuation and noise margin.. Click the Show Statistics button and copy and paste here.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #887
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      Re: Sky Connect Broadband - Are you being slowed down?

      Quote Originally Posted by Isitme View Post
      We need your Stats from the router, showing sync speed, attenuation and noise margin.. Click the Show Statistics button and copy and paste here.

      ADSL Link Downstream Upstream
      Connection Speed 640 kbps 448 kbps
      Line Attenuation 61 db 31 db
      Noise Margin 6 db 16 db

    9. #888
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      Re: Sky Connect Broadband - Are you being slowed down?

      Quote Originally Posted by davedarave01uk View Post
      And as I play games online and Im in a few online leagues (Xbox360) I need a decent speed for the games that take place between 6pm-12am.
      I wouldn't chance it, just get out, you will never be able to game with the way Connect is running.

      Pings are all over the place, just move whislt you still can, don't let Sky talk you into staying, you will regret it for the 12 months you will be stuck with them.

      Try Plusnet, IdNet or Zen, they should all give you a good gaming experience and I think they all have 1-3 month contracts just in case.

      I repeat, IF YOU ARE A SERIOUS GAMER GET OUT NOW!!!! or even if you are a social one

    10. #889
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      Re: Sky Connect Broadband - Are you being slowed down?

      You have a very high attenuation which will limit your speed considerably. The most you can expect with a good line is 2-3Mbs. Your noise margin is very low which with your present sync speed indicates that you have bad noise problems on your line. If you have one, plug into the Test socket, link below, and take your stats from there. This will isolate your internal wiring and any interference it is causing.

      If you were getting Max speed (8Mb) before then something has gone wrong with your phone line.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    11. #890
      davedarave01uk's Avatar
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      Re: Sky Connect Broadband - Are you being slowed down?

      Hi thanks for the reply.

      My line speed should be 3.5mbps
      Im currently using the test scoket lol doesnt sound good at all.

      Ive had BT broadband on the line before and it was getting 1.5-2 Mbps with no problems

      Edit: I have not been able to connect using the disc supplied as I get the message that 'Im not ready yet to go online' When infact Im online

     

     

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