Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 63 of 189 FirstFirst ... 1353616263646573113163 ... LastLast
    Results 621 to 630 of 1882

    Sky Connect Broadband - Are you being slowed down?

    This is a discussion on Sky Connect Broadband - Are you being slowed down? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Isitme Hi I always thought it meant To-Other-Side-Sky. Now turf is that in Sod sward lawn grass or off as ...

    1. #621
      steve16751's Avatar
      steve16751 is offline Sky User Member
      Exchange: newas
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V2 DG934G
      Sky TV: Sky+ HD
      Join Date
      Apr 2008
      Location
      washington
      Posts
      2,867
      Thanks
      1
      Thanked 25 Times in 25 Posts

      Re: Sky Connect Broadband - Are you being slowed down?

      Isitme
      Hi I always thought it meant To-Other-Side-Sky. Now turf is that in Sod sward lawn grass or off as grass gone bad. Those-Under-Realistic-Folk I was thinking of a German Aircraft. Anyway they know who they are and when Sky do catch them well it would be good to name and shame. I had better change the subject. My speed has been over the last few days improved has anybody else had better speeds. I thank you Sky


    2. Advertisement
    3. #622
      Adrian's Avatar
      Adrian is offline Sky User Member
      Exchange:
      Broadband ISP: TalkTalk Essentials
      Router: Non Sky Router
      Sky TV: Sky Basic
      Join Date
      Aug 2006
      Posts
      34
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sky Connect Broadband - Are you being slowed down?

      Quote Originally Posted by richone54 View Post
      i did not think sky had that much control, equipment at the exchange is BT's,
      I think people are overstating the role BT has to play in the provision of Sky Connect. BT only provides the centrals which lead to a POP, after which it then connects to Skys network. This is why if you run a traceroute from a computer using Sky Connect you still go over the sky network (and if you're on another IPStream based ISP, their network)...not BTs.

      While it is likely that lack of capacity in the centrals is the problem, it is actually Sky that provide the facility for routing the traffic after these which means that they can throttle speeds (and do whatever else they want to) from there...they don't need to touch any equipment in the exchange. It's the same for all IPStream based ISP packages, BT don't generally touch the traffic unless the ISP actually do hit capacity (but Sky aren't, yet, they're throttling from their end).

    4. #623
      steve16751's Avatar
      steve16751 is offline Sky User Member
      Exchange: newas
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V2 DG934G
      Sky TV: Sky+ HD
      Join Date
      Apr 2008
      Location
      washington
      Posts
      2,867
      Thanks
      1
      Thanked 25 Times in 25 Posts

      Re: Sky Connect Broadband - Are you being slowed down?

      Adian
      Hi A lot of us know its Sky but it gives Bts RAMBo a field day

    5. #624
      stephem's Avatar
      stephem is offline Sky User Member
      Exchange: Long Stratton
      Broadband ISP: Plusnet
      Router: Netgear V2 DG934G
      Sky TV: Sky+
      Join Date
      Jan 2009
      Posts
      10
      Thanks
      3
      Thanked 0 Times in 0 Posts

      Angry Re: Sky Connect Broadband - Are you being slowed down?

      Well, here's the latest response I have had from CS and I hold out very little hope if they are starting to quote contract terms and conditions back at me

      "Thank you for contacting Sky Help Centre.

      The following information is taken from the Sky Broadband Terms and Conditions.

      To ensure we provide a sustainable quality broadband service to our customers, we continuously monitor and efficiently manage the Sky Network as a whole. To do this, during peak times (from 5pm to 12am each day), we may slow down the speed that all Sky Broadband Connect customers can get on certain applications which we consider use up a lot of bandwidth (for example peer-to-peer and newsgroups) and which have a negative affect on other customers There are no restrictions in place for applications such as browsing, email, streaming, instant messaging and VOIP during peak times. We do not put restrictions on our network outside of peak times.

      If you wish to monitor your usage to ensure that you are not being excessive, you can download a Broadband Bandwidth Monitor from several sources on the internet. This will keep track of how much you use your broadband connection, and help ensure that you do not go over any monthly limits. Please note that if you have multiple computers, then you will need to install the monitor on each computer.

      Please note that Sky does not endorse any specific bandwidth monitor."

      Slightly confused, as I'm only a light user and don't use peer-to-peer or newsgroups, but Sky's throttling is affecting everything at peak times, including general browsing and yet Sky are saying it shouldn't.

      I will respond to Sky asking if I can take their e-mail as a "deadlock" letter and log a complaint with Otelo. I'm really p!$$d off about all this, as I went through the exact same process several months ago with Tiscali (who, believe me, are even worse than Sky). My complaint was upheld by Otelo , I was released from the contract and received a refund from Tiscali. I then signed up to Sky Connect, having been reassured that I will not encounter the same problems.

      Perhaps we should all take our complaints to Otelo. The matter should also be investigated by Ofcom and the ASA.

    6. #625
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
      Exchange: Marshalls Cross
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      St Helens
      Posts
      22,211
      Thanks
      108
      Thanked 373 Times in 304 Posts
      Blog Entries
      48

      Re: Sky Connect Broadband - Are you being slowed down?

      If you wish to monitor your usage to ensure that you are not being excessive, you can download a Broadband Bandwidth Monitor from several sources on the internet. This will keep track of how much you use your broadband connection, and help ensure that you do not go over any monthly limits. Please note that if you have multiple computers, then you will need to install the monitor on each computer.

      Please note that Sky does not endorse any specific bandwidth monitor."
      They could have at least linked to ours.

      I will respond to Sky asking if I can take their e-mail as a "deadlock" letter and log a complaint with Otelo.
      I hope you get somewhere, keep us informed.




      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

      Follow us on Twitter @skyuser

    7. #626
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Sky Connect Broadband - Are you being slowed down?

      They could have at least linked to ours.
      What! Give a customer an address where they will find a 600+ thread about the problem? That might lead to instant dismissal. Like the Pace box recall, Sky seem to think that a problem that is concealed goes away.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #627
      Adrian's Avatar
      Adrian is offline Sky User Member
      Exchange:
      Broadband ISP: TalkTalk Essentials
      Router: Non Sky Router
      Sky TV: Sky Basic
      Join Date
      Aug 2006
      Posts
      34
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sky Connect Broadband - Are you being slowed down?

      Quote Originally Posted by stephem View Post
      Well, here's the latest response I have had from CS and I hold out very little hope if they are starting to quote contract terms and conditions back at me

      "Thank you for contacting Sky Help Centre.

      The following information is taken from the Sky Broadband Terms and Conditions.

      To ensure we provide a sustainable quality broadband service to our customers, we continuously monitor and efficiently manage the Sky Network as a whole. To do this, during peak times (from 5pm to 12am each day), we may slow down the speed that all Sky Broadband Connect customers can get on certain applications which we consider use up a lot of bandwidth (for example peer-to-peer and newsgroups) and which have a negative affect on other customers There are no restrictions in place for applications such as browsing, email, streaming, instant messaging and VOIP during peak times. We do not put restrictions on our network outside of peak times.

      If you wish to monitor your usage to ensure that you are not being excessive, you can download a Broadband Bandwidth Monitor from several sources on the internet. This will keep track of how much you use your broadband connection, and help ensure that you do not go over any monthly limits. Please note that if you have multiple computers, then you will need to install the monitor on each computer.

      Please note that Sky does not endorse any specific bandwidth monitor."

      Slightly confused, as I'm only a light user and don't use peer-to-peer or newsgroups, but Sky's throttling is affecting everything at peak times, including general browsing and yet Sky are saying it shouldn't.

      I will respond to Sky asking if I can take their e-mail as a "deadlock" letter and log a complaint with Otelo. I'm really p!$$d off about all this, as I went through the exact same process several months ago with Tiscali (who, believe me, are even worse than Sky). My complaint was upheld by Otelo , I was released from the contract and received a refund from Tiscali. I then signed up to Sky Connect, having been reassured that I will not encounter the same problems.

      Perhaps we should all take our complaints to Otelo. The matter should also be investigated by Ofcom and the ASA.
      What? Why are they quoting terms and conditions, that they're breaking, in an attempt to shut you up? Reeks of stupidity to me. *ahem*,
      To ensure we provide a sustainable quality broadband service to our customers, we continuously monitor and efficiently manage the Sky Network as a whole. To do this, during peak times (from 5pm to 12am each day), we may slow down the speed that all Sky Broadband Connect customers can get on certain applications which we consider use up a lot of bandwidth (for example peer-to-peer and newsgroups) and which have a negative affect on other customers There are no restrictions in place for applications such as browsing, email, streaming, instant messaging and VOIP during peak times. We do not put restrictions on our network outside of peak times.
      Quote the bolded line back at them. They are restricting everything, and so are in breech of their own terms and conditions.

      Unfortunately this means very little to anybody that isn't trying to get out of their contract without a fee, as skys solution will be "just leave then".

    9. #628
      blademan1975's Avatar
      blademan1975 is offline Sky User Member
      Exchange: westagate on sea kent
      Broadband ISP: Sky Connect
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      Feb 2009
      Posts
      1
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sky Connect Broadband - Are you being slowed down?

      Hi all.
      1st off great fourm been doing alot of reading here
      I will start from the begining as this has been going on for awhile now. I swaped over to sky connect as i went for the full sky package sky+hd, sky+multiroom, and standard sky multiroom for the kids plus the phone. this was on the 29th dec 08 that my bb was active, i waited out the 10 day testing for the line and router was showing me at 6816kbps downstream 448kbps upstream. but i was only getting around 3.8 meg via any speedtest like btspeedtester.com like sky told me to use.
      Also tryed the test socket which made my line speed drop from 6.8mb to 4.8mb then dl speed of around 1.4mb via speedtests. So sky sent out btopenreach to look at my line, they change the faceplate for the one with built in fillter and change some old worn out wiring they did tests and said it is all fine my end now.
      but still no change in speed and line speed was still droping.

      So sky sent me out a new router as they thought that ws to blame, but still no change
      main problem i have is gamming pings. i play alot of fps, world of warcraft. my ping in wow starts around 60ms but after 2-5mins jumps upto 5k which is unplayable.
      So i rang sky yet again and said i wanted to speak with a manager as i have had enough of this now as it has been 2 months now with a conn i cant use.
      The manager i spoke to listened to what i had to say and did so line tests ect.
      and also said at this point i have spoke to every person in his department thats how much i had been on the phone to them lol.

      He was telling me how bt wont let sky put there equipment into my local exchange for some reasson, and then started going on about bt's new fair usage polices. and they might be capping my speed at peak times 5pm till midnight. but my connection is like this alday everyday i use and need my net for work.
      I have sent all my 29 speedtest resluts from the 4th of feb to testresults@sky.com as they told me this would help in the fight with offcom for the capping.
      but i'am not sure if it just that messing my conn up? i know ppl in my street that r on bt which dont get capped at all. could it be bt messing with my conn as i left them to go to sky.
      any help would be helpful and sorry for the long 1st post

    10. #629
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Sky Connect Broadband - Are you being slowed down?

      Your problem does not appear to be about throttling so you should start a thread in the Broadband Help section, giving your stats from the faceplate and from the test socket behind it, and a speedtest result from Sky User - Broadband Speed Tester.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    11. #630
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
      Exchange: LWWIL
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Now TV
      Join Date
      Apr 2007
      Location
      London
      Posts
      9,374
      Thanks
      3
      Thanked 122 Times in 121 Posts

      Re: Sky Connect Broadband - Are you being slowed down?

      '...i use and need my net for work...'

      best not tell Sky that as they'll boot you off as Sky BB is for domestic use only...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION