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    Sky Connect Broadband - Are you being slowed down?

    This is a discussion on Sky Connect Broadband - Are you being slowed down? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Update. Decided, eventually, to jump ship and deal with the financial consequences as they arise. Fed up with a sub ...

    1. #601
      yunorisson's Avatar
      yunorisson is offline Sky User Member
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      Re: Sky Connect Broadband - Are you being slowed down?

      Update.

      Decided, eventually, to jump ship and deal with the financial consequences as they arise.

      Fed up with a sub standard service after 5pm/weekends from Sky Connect.

      Have opted for a guaranteed non throttled service and looking forward to using the internet in the proper manner.


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    3. #602
      doubleOeck's Avatar
      doubleOeck is offline Sky User Member
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      Re: Sky Connect Broadband - Are you being slowed down?

      hmm could it be they've only gone and done somethign about it... my speed testbelow @ 8.23..... we shall wait and see....


    4. #603
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Sky Connect Broadband - Are you being slowed down?

      @doubleOeck
      You haven't been transferred to LLU have you? Samknows doesn't show it enabled yet, but it takes a bit of time to update their database. Have a look at your stats, they will tell you.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #604
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      Re: Sky Connect Broadband - Are you being slowed down?

      not as far as I know.....

      ADSL Link Downstream Upstream
      Connection Speed 8128 kbps 448 kbps
      Line Attenuation 27.0 db 14.5 db
      Noise Margin 6.5 db 22.0 db

      not sure if anythings changed, I did have a support ticket opened becuase of the speeds and I see the following in my router log so dunno if they have changed anything....

      Thu, 2009-02-12 11:54:46 - Receive NTP Reply from ntp1.isp.sky.com
      Thu, 2009-02-12 11:54:10 - Router start up

    6. #605
      Isitme's Avatar
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      Re: Sky Connect Broadband - Are you being slowed down?

      No, you arew still on Connect

      This bit "Thu, 2009-02-12 11:54:46 - Receive NTP Reply from ntp1.isp.sky.com" is just your router asking the time server for the correct time

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #606
      nandoh's Avatar
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      Re: Sky Connect Broadband - Are you being slowed down?

      I have been reading most of the discussions on Sky BB Connect and the following info may be of some use.(bare with it)
      I migrated from Madasafish to Sky on 1st October 2008 and was finally connected to Sky Connect on 18th November. Sky accepted my MAC for Sky Max on the 19th September. After testing they assured me my line was OK. After three weeks of phoning CS daily I was informed Sky could not supply me a BB connection as my line is TPON (fibre optics cable) My exchange is Kingswells Aberdeen. I contacted a very senior Director at BT and with his help, after a few more weeks, was supplied with BB Sky Connect. As far as I am aware this line is supplied through BT's equipment and Sky have NO control over the usage of this BB line. Thus it is BT that "throttle" the connection speeds between 5pm and 9pm and even longer as can be seen from my test results below. If I have been "long winded" I apologize

      Netgear (black) Router Statistics
      ADSL Link Downstream Upstream
      Connection Speed 8128kbps 448 kbps
      Line Attenuation 4 db 2 db
      Noise Margin 14 db 25 db


      My most recent test results Sky User tests
      Download Upload
      13 February,2009 20:19 1320 Kbps 364 Kbps
      13 February,2009 19:37 1128 Kbps 365 Kbps
      12 February,2009 21:19 2288 Kbps 346 Kbps
      11 February,2009 10:21 6584 Kbps 373 Kbps
      10 February,2009 22:35 2600 Kbps 367 Kbps
      09 February,2009 20:08 1672 Kbps 349 Kbps
      28 January, 2009 20:21 728 Kbps 168 Kbps

      My most recent test results Thinkbroadband tests
      Date Downstream Upstream
      13 Feb. 2009 20:33 2103 Kbps 374 Kbps
      12 Feb. 2009 21:45 1260 Kbps 374 Kbps
      12 Feb. 2009 20:33 608 Kbps 373 Kbps
      09 Feb. 2009 13:46 5670 Kbps 376 Kbps
      04 Feb. 2009 22:53 1626 Kbps 376 Kbps
      04 Feb. 2009 22:49 1940 Kbps 376 Kbps
      03 Feb. 2009 20:53 429 Kbps 378 Kbps
      02 Feb. 2009 00:53 6547 Kbps 376 Kbps
      01 Feb. 2009 23:52 4780 Kbps 376 Kbps

      Netgear (dark) Router Statistics
      ADSL Link Downstream Upstream
      Connection Speed 8128 kbps 448 kbps
      Line Attenuation 4 db 2 db
      Noise Margin 14 db 25 db

    8. #607
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      Re: Sky Connect Broadband - Are you being slowed down?

      Quote Originally Posted by nandoh View Post
      As far as I am aware this line is supplied through BT's equipment and Sky have NO control over the usage of this BB line. Thus it is BT that "throttle" the connection speeds between 5pm and 9pm and even longer as can be seen from my test results below.
      That is true to a point, Sky buy the capacity from BT for their customers, at the moment there is an inbalance, they have too many customer using too much bandwidth. They either need to limit the heavy downloaders or buy more capacity.

      The throttling is not getting a chance to do it's thing as there is not enough capacity to go around all of Sky's customers on connect.

      It is Sky at fault

    9. #608
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      Re: Sky Connect Broadband - Are you being slowed down?

      Hi Smithy99,
      I had a conversation with a Sky tech last night initially concerning e-mail not operating. That developed onto Sky Connect and his info was that Sky could not do anything about the reduced speeds and I should contact BT on this with the possibility of running another line (copper) to my home so as to enable me to upgrade to Sky Max. I have yet to contact BT.

    10. #609
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      Re: Sky Connect Broadband - Are you being slowed down?

      ^^^ What ?!? Sorry load of rubbish. The agent need a little talking to.

    11. #610
      nandoh's Avatar
      nandoh is offline Sky User Member
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      Re: Sky Connect Broadband - Are you being slowed down?

      I am on a TPON line and cannot get any Sky BB other than Connect.

     

     

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