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    Sky Connect Broadband - Are you being slowed down?

    This is a discussion on Sky Connect Broadband - Are you being slowed down? within the Sky Broadband help forums, part of the Sky Broadband help and support category; cooldown.. LOLOL! you jokin? its shafted and will be for the forseeable future!...

    1. #501
      Gazz380's Avatar
      Gazz380 is offline Sky User Member
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      Re: Sky Connect Broadband - Are you being slowed down?

      cooldown.. LOLOL! you jokin? its shafted and will be for the forseeable future!


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    3. #502
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      Re: Sky Connect Broadband - Are you being slowed down?

      I do think many here are missing the basic point re Connect speeds.

      The severe loss of speed after 5pm is not down to your overall usage, i.e 1.4Gb per day or whatever. Many of us have stated that we are low users, I am around 3 Gb PER MONTH! and am still getting slaughtered by poor speeds each evening after 5pm.

      If you download a low amount or a high amount we are all affected in the same way, diabolical evening speeds....otherwise known as throttling.

    4. #503
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      Re: Sky Connect Broadband - Are you being slowed down?

      @JRush
      Actually maybe i am on Sky Mid? As my exchange has been enabled for LLU (i think) for a long long time now
      I think you are probably on Mid. Take your stats, not a speed test, and look at the upload speed, if it is not 448kbps, then you are on Mid. You can also check by looking at your account details in the Billing section of your MySky page.

      If you are, your problem is unconnected with this thread, start a thread of your own in the Broadband Help section. Remember to post the stats from your router. As you have been on Sky broadband for a while, you will have the DG834GT router. You can obtain the full stats for this router by pressing the Detailed Stats button on this page.- Mel's Notes: Dg834gt-1skuk Copy and paste them to your thread.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #504
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      Re: Sky Connect Broadband - Are you being slowed down?

      well i spoke to several people last night, each as clueless as the last. given every reason under the sun as to why it drops so much and suddenly at peak times.

      was eventually told to contact customer escaltions either by email or post. choosing email as I dont want to wait several days for sky to recieve it and then several more days to get the reply. I sent the email only for it to bounce straight back everytime. seems the email they gave me is incorrect not what I expect after spending 1 1/2 hours hearing excuses.
      will be speaking to them again tonight for all the good it will do me.

    6. #505
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      Re: Sky Connect Broadband - Are you being slowed down?

      Sky will not respond to emails except to refer you to the KANA Form Any complaints/requests have to be made there, or by phone.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #506
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      Re: Sky Connect Broadband - Are you being slowed down?

      Quote Originally Posted by Isitme View Post
      Sky will not respond to emails except to refer you to the KANA Form Any complaints/requests have to be made there, or by phone.
      Maybe we should just have a boycott day for everyone on the connect package in this thread to bombard sky with complaints using the KANA form!

      they might eventually get the picture!

    8. #507
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      Re: Sky Connect Broadband - Are you being slowed down?

      I dont know if its just me but i never used to get throttled until about 6-7pm, now its getting earlier 4:30-5pm and the speeds are becoming even worse too. Lost for words really, its the most disgraceful service ive ever experienced in my life. I would love to see their name tarnished in the main stream press for stuff like this but thats unlikely.

    9. #508
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      Re: Sky Connect Broadband - Are you being slowed down?

      Quote Originally Posted by Gazz380 View Post
      Maybe we should just have a boycott day for everyone on the connect package in this thread to bombard sky with complaints using the KANA form!

      they might eventually get the picture!
      Better still, all request your MAC ( don't have to use it) and maybe, just maybe they will take some notice of the 'proposed' mass exodus.

    10. #509
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      Re: Sky Connect Broadband - Are you being slowed down?

      Quote Originally Posted by Mizuri View Post
      I dont know if its just me but i never used to get throttled until about 6-7pm, now its getting earlier 4:30-5pm and the speeds are becoming even worse too. Lost for words really, its the most disgraceful service ive ever experienced in my life. I would love to see their name tarnished in the main stream press for stuff like this but thats unlikely.
      You guys should get onto BBC Watchdog

    11. #510
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      Re: Sky Connect Broadband - Are you being slowed down?

      Meh, came back from uni and its still not fixed. Constant disconnects in WoW because of packet loss.

     

     

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