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    Sky Connect Broadband - Are you being slowed down?

    This is a discussion on Sky Connect Broadband - Are you being slowed down? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by steve16751 Hi Jim Connect is improving it is just going to take time. Steve Hello chaps, no ...

    1. #211
      paulo de muchi's Avatar
      paulo de muchi is offline Sky User Member
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      Smile Re: Sky Connect Broadband - Are you being slowed down?

      Quote Originally Posted by steve16751 View Post
      Hi Jim
      Connect is improving it is just going to take time.
      Steve
      Hello chaps, no word yet back from Sky from when I called them Friday night, I have been escalated to Tier 2 and just awaiting a call back potentially today. Will update if I manage to use my northern charm to extract any useful info.

      Steve, you mention connect is improving, is that based on anything other than forum posts? I do partly agree that I'm now getting 2mb on downloads currently (tho it is Sunday morning) but would be intrigued if you had any quantitative proof!

      cheers all

      paul


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    3. #212
      Devil_Spawn's Avatar
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      Re: Sky Connect Broadband - Are you being slowed down?

      my packet loss problem has returned

    4. #213
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      Re: Sky Connect Broadband - Are you being slowed down?

      Quote Originally Posted by steve16751 View Post
      Adrian you are right you did not by the time I saw it with using 2nd tab I was mistaken



      I see at the present moment for you it is not improving and believe me I know What low is
      my actual throughput at one stage was 135k and if you think I would be lucky to use 3.5gb
      a month. When was the last time you called Sky. Anyway as I said it is improving through
      out Sky connect and I hope you start to see the improvements soon

      Steve
      I've not called Sky...I know my line is in good condition so don't want any monkeys playing around with it since I can 100% guarantee call centre staff will not have been briefed on this (and if i'm wrong and they have, then they'll have been told to not utter a word about it).

      Just for ref, I'm currently zooming along at 542kbps

    5. #214
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      Re: Sky Connect Broadband - Are you being slowed down?

      Yep im back to being throttled tonight, both friday and saturday my connection was fine, typical since i dont raid on WoW either of these nights. Now i want to raid tonight my connection is crap again, not happy.

    6. #215
      yunorisson's Avatar
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      Re: Sky Connect Broadband - Are you being slowed down?

      Here we are 6.20pm ON A SUNDAY and my download speed is 768kb. This is not an acceptable service from Sky.

      To enjoy the internet in a normal manner is impossible, just to look at a favourite You Tube item is a nightmare and totally forget watching a 'live' tv programme.

      This is really unacceptable and MUST be rectified asap or Sky's broadband 'good name' will diminish in ultra quick time whether it be LLU or the 'poor relation', Connect.

      Can't wait until tomorrow (am) and experience a proper connection of 6.7mb Plus.

    7. #216
      yunorisson's Avatar
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      Re: Sky Connect Broadband - Are you being slowed down?

      Quote Originally Posted by Adrian View Post
      I've not called Sky...I know my line is in good condition so don't want any monkeys playing around with it since I can 100% guarantee call centre staff will not have been briefed on this (and if i'm wrong and they have, then they'll have been told to not utter a word about it).

      Just for ref, I'm currently zooming along at 542kbps
      Like you my line (and PC set up) is superb, guaranteed! This absolute twoddle of pulling out this, putting in that, checking this, checking that is total nonsense. WE ARE BEING THROTTLED BIG TIME after 6pm 'ish

    8. #217
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      Re: Sky Connect Broadband - Are you being slowed down?

      Hi Paulo
      Just based on forums posts. After all we are the ones getting the speeds. The forum
      and users can see at a glance where areas are improving and areas are slowing
      plus will give Sky more information to work on.

      Have ran test on Bt speedtester at 1740 mine has gone down was getting about
      3Mbs now down to about 1Mb but it is better than 350k. I have noticed that Sky
      have done over the last few days 11 NTPs (Network Time Protocol) and LCPs
      (Link Control Protocol) sync never dropped out Router Statistics time still increasing
      only thing changed was the downstream from 4226k to 4064k I still think it is going to
      be sometime before the connect issue is resolved but only Sky Knows.

      Steve

    9. #218
      yunorisson's Avatar
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      Re: Sky Connect Broadband - Are you being slowed down?

      Quote Originally Posted by steve16751 View Post
      Hi Paulo
      Just based on forums posts. After all we are the ones getting the speeds. The forum
      and users can see at a glance where areas are improving and areas are slowing
      plus will give Sky more information to work on.

      Have ran test on Bt speedtester at 1740 mine has gone down was getting about
      3Mbs now down to about 1Mb but it is better than 350k. I have noticed that Sky
      have done over the last few days 11 NTPs (Network Time Protocol) and LCPs
      (Link Control Protocol) sync never dropped out Router Statistics time still increasing
      only thing changed was the downstream from 4226k to 4064k I still think it is going to
      be sometime before the connect issue is resolved but only Sky Knows.

      Steve
      Steve

      You are lovely guy without doubt, but Sky have done absolutely nothing to rectify thottling problem .

      Nothing hs been done and I doubt will be done in the very near future.
      We must keep up the pressure to change things asap.

      Thanks for your efforts.

    10. #219
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      Re: Sky Connect Broadband - Are you being slowed down?

      Broadband package: Sky Connect
      Normal Speed: 4.5mb
      Current throttled speed: 0.8mb-2mb
      Average usage per day: Quite abit, approx 150mb a day-ish (used broadbandchoices.co.uk download monitor to find this)
      What does this throttling affect? Browsing, Generally Slowed Everything down

    11. #220
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      Re: Sky Connect Broadband - Are you being slowed down?

      Im with virgin and thinking of getting sky as well as the broadband,i have never has a problem with virgin so im a little sceptic and advice???????

     

     

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