Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 180 of 189 FirstFirst ... 80130170178179180181182 ... LastLast
    Results 1,791 to 1,800 of 1882

    Sky Connect Broadband - Are you being slowed down?

    This is a discussion on Sky Connect Broadband - Are you being slowed down? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by gerry I don't know where to post my query so I'm trying this thread. How do I ...

    1. #1791
      User05's Avatar
      User05 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Dec 2008
      Posts
      3,030
      Thanks
      0
      Thanked 171 Times in 164 Posts

      Re: Sky Connect Broadband - Are you being slowed down?

      Quote Originally Posted by gerry View Post
      I don't know where to post my query so I'm trying this thread. How do I get Sky to take my abysmal broadband speed seriously and let me speak to an engineer? Last Wednesday I was told an engineer would call me in 72 hours. That didn't happen. Tonight I phoned and asked to speak to an engineer immediately as my problems have been ongoing for months. The call centre person said they would transfer me, but just cut me off. I called back and the next person said it was not possible to speak to an engineer as there were none there, but her supervisor would call me in 30 minutes. This has not happened. I have had marathon calls over the past few weeks that have not resolved anything. Each new person I spoke to merely told me that the person before had given me the wrong information. From the beginning of my contract I have had nothing more than dial up speed. What do I do to get them to show any interest in providing what I'm paying for?
      Gerry, start another thread - http://www.skyuser.co.uk/forum/newth...newthread&f=10

      In the new thread include your stats by opening a browser and type 192.168.0.1 into the address bar. Username is admin and password is sky. Click 'show statistics' at the bottom of the page and paste in all the details from that page.

      And include the stats from your test socket - Sky User - How to test your Master Socket


    2. Advertisement
    3. #1792
      steve16751's Avatar
      steve16751 is offline Sky User Member
      Exchange: newas
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V2 DG934G
      Sky TV: Sky+ HD
      Join Date
      Apr 2008
      Location
      washington
      Posts
      2,867
      Thanks
      1
      Thanked 25 Times in 25 Posts

      Re: Sky Connect Broadband - Are you being slowed down?

      Hi gerry your exchange which one of these is it as long as it is not Chorleywood or Radlett.
      Chorleywood. Has no LLU providers.
      Garston Sky / Easynet: Enabled as of 17/08/2006
      Kings Langley (Herts) Sky / Easynet: Enabled as of 27/06/2006
      Northwood Sky / Easynet: Enabled as of 26/06/2006
      Radlett. Has no Sky LLU but has O2 / Be: Enabled and TalkTalk (CPW): Enabled
      Rickmansworth Sky / Easynet: Enabled as of 27/06/2006
      Watford Sky / Easynet: Enabled as of 04/07/2002

    4. #1793
      brian.hinchcliffe's Avatar
      brian.hinchcliffe is offline Sky User Member
      Exchange: 01425
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V2 DG934G
      Sky TV: Sky+ HD
      Join Date
      Oct 2010
      Location
      Hampshire
      Posts
      2
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sky Connect Broadband - Are you being slowed down?

      I have tested my speed several times today wirelessly and connected. Wirelessly my best speed this morning was 538 wired it was 5 .9. Tonight my speed is 368, pretty poor, no wonder I cant watch BBC i player on my Sony Blu Ray. This level of speed has been a problem for months not just the last few days.

    5. #1794
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Broadband Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      33,891
      Thanks
      63
      Thanked 1,627 Times in 1,589 Posts

      Re: Sky Connect Broadband - Are you being slowed down?

      Quote Originally Posted by brian.hinchcliffe View Post
      I have tested my speed several times today wirelessly and connected. Wirelessly my best speed this morning was 538 wired it was 5 .9. Tonight my speed is 368, pretty poor, no wonder I cant watch BBC i player on my Sony Blu Ray. This level of speed has been a problem for months not just the last few days.
      This thread is concerned with Connect. According to your Profile you are on Unlimited. If this is correct, please start a thread in the Broadband Help section where you will receive advice. Include your stats from your router, from its normal position and from the Test socket.
      How to get your router statistics
      How to test your ADSL in the Master Test Socket

      If you are on Connect, post your stats in this thread.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      Inssider 2/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #1795
      steve16751's Avatar
      steve16751 is offline Sky User Member
      Exchange: newas
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V2 DG934G
      Sky TV: Sky+ HD
      Join Date
      Apr 2008
      Location
      washington
      Posts
      2,867
      Thanks
      1
      Thanked 25 Times in 25 Posts

      Re: Sky Connect Broadband - Are you being slowed down?

      brian.hinchcliffe
      Hi if Ringwood is your exchange that was Sky Enabled as of 29/08/2007. Do as Isitme has asked because your router statistics would show more information.

    7. #1796
      DEAGLE's Avatar
      DEAGLE is offline Sky User Member
      Exchange:
      Broadband ISP: Base
      Router: Netgear V1 DG834GT
      Sky TV:
      Join Date
      Feb 2008
      Posts
      21
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sky Connect Broadband - Are you being slowed down?

      got sky set up last week on 8mb package. i get on average 1-2MB during the day and 0.5MB after 5pm??! then it speeds up to about 6-7MB late at night. im assuming this is BTs doing, is there anything being done about this? i cant watch watch youtube or iPlayer, i can barely browse!? i dont fancy watching iplayer after midnight.

      thanks

    8. #1797
      DEAGLE's Avatar
      DEAGLE is offline Sky User Member
      Exchange:
      Broadband ISP: Base
      Router: Netgear V1 DG834GT
      Sky TV:
      Join Date
      Feb 2008
      Posts
      21
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sky Connect Broadband - Are you being slowed down?

      **double post from slow connection

    9. #1798
      DEAGLE's Avatar
      DEAGLE is offline Sky User Member
      Exchange:
      Broadband ISP: Base
      Router: Netgear V1 DG834GT
      Sky TV:
      Join Date
      Feb 2008
      Posts
      21
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sky Connect Broadband - Are you being slowed down?

      Quote Originally Posted by DEAGLE View Post
      got sky set up last week on 8mb package. i get on average 1-2MB during the day and 0.5MB after 5pm??! then it speeds up to about 6-7MB late at night. im assuming this is BTs doing, is there anything being done about this? i cant watch watch youtube or iPlayer, i can barely browse!? i dont fancy watching iplayer after midnight.

      thanks
      from btspeedtest

      Download speedachieved during the test was - 152 Kbps

      For your connection, the acceptable range of speeds is 600-7150 Kbps.

      Additional Information:
      Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
      IP Profile for your line is - 7150 Kbps

    10. #1799
      carlos100's Avatar
      carlos100 is offline Sky User Member
      Exchange: Clare
      Broadband ISP: Sky Connect
      Router: Sagem F@ST 2504
      Sky TV: Sky Basic
      Join Date
      Aug 2009
      Location
      Clare ,Sudbury
      Posts
      3
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sky Connect Broadband - Are you being slowed down?

      Hi all havent posted since I joined ages ago , because I had no problems.....unti now

      Last few weeks after 5pm virtually nil bandwidth.
      So rang sky tonight to be told its traffic management and there is nothing they can do about it.
      Complained and told them Im not a heavy user but got nowhere.
      My connection is 8meg and normally get 6.8meg
      Evenings I normally get up to 5 meg.
      But as you can see from my speedtest...........


    11. #1800
      steve16751's Avatar
      steve16751 is offline Sky User Member
      Exchange: newas
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V2 DG934G
      Sky TV: Sky+ HD
      Join Date
      Apr 2008
      Location
      washington
      Posts
      2,867
      Thanks
      1
      Thanked 25 Times in 25 Posts

      Re: Sky Connect Broadband - Are you being slowed down?

      carlos100
      Hi to do a test use Bt Bt Updated Speed Tester Just post the results to your next post Bt test is the only test Sky will take any notice of. Have you had a look at (Unofficial) FAQ - Sky Connect Users there is more information on there about the connect package. Also Steve's Sky Connect speedtest blog that is what it was like over the last couple of years. I have seen Download speed achieved during the test was 1kbps.

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2014. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION